Reservations Coordinator

No two conversations are alike, & that's the fun of it.

• Manage Guest Inquiries H&le inbound calls for bookings, answering questions & converting interest into confirmed reservations.
• Manage our reservations AI Agent, monitoring performance & stepping in where a human touch is needed.
• Monitor & respond to the Hub Spot Reservations Inbox in a timely, professional manner.
• Manage Reservations text messaging, keeping guest conversations moving quickly across channels.
• Drive Bookings & Revenue Review & act on the Reserved Reservations Report daily to catch opportunities & follow up accordingly.
• Make gap night calls to fill open dates & minimize vacancy across the portfolio.
• Execute call campaigns to previous guests to drive repeat bookings.
• Create & test new outbound initiatives to find fresh ways to drive bookings.
• Own & drive metrics around revenue & nights booked that support company-wide goals.
• Build Guest Loyalty
• Conduct check-out calls with departing guests to close the loop on their stay & open the door for their next one.
• Call 5-star guests proactively to rebook their next vacation.
• Build deep knowledge of Del Mar homes, layout, amenities, location, what makes each one special, to recommend the right home for each guest.
• Cultivate guest loyalty & encourage repeat bookings through every interaction.
• Manage Guest Reservations
• Process reservations accurately from first inquiry through confirmation.
• Handle modifications, including date changes, home changes, & cancellations.
• Manage payments, deposits, & balances tied to each reservation.
• Collaborate Across Teams
• Partner with Marketing on promotions, offers, & campaigns that drive booking activity.
• Coordinate with Guest Experience to ensure a seamless handoff from booking through stay.
• Partner with all other departments as business needs indicate.

• Strong Written & Verbal Communication Skills.
• A Good sense of numbers & accounting.
• Sales-minded, persuasive, & driven to Close.
• Passionate About Delivering 5-star Guest Experiences & Building loyalty.
• Able to manage multiple inquiries, platforms, & tasks at once while staying organized & accurate.
• Comfortable making frequent phone calls, including lukewarm outreach.
• Calm & professional in a high-volume, fast-paced environment.
• Organized, tech-savvy, & quick to learn new systems.
• Hospitality, reservations, or customer-facing experience preferred.

Del Mar Vacations is a Veteran-owned & operated, full-service vacation rental company on Cape Cod. We specialize in providing 5-star experiences to our guests, homeowners, & each other. As a hospitality & service-first culture, our team & their talents are the key to our success. Working at Del Mar means you will be surrounded by passionate, smart, & engaged people who are focused on superior problem solving & outstanding customer service.

Our ideal candidates enjoy working in a small, tight-knit, high energy & supportive team, are intellectually curious, comfortable with ambiguity, have a positive outlook, & are able to pivot quickly as things change.

• 2 weeks of vacation time
• 1 week of sick time
• Partially subsidized health insurance
• HSA (health savings account)
• 401k with up to 4% match
• Professional development opportunities
• Yearly bonus program (& other rewards & recognition, both big & small)