Sustaining Engineer

The Sustaining Engineer supports and improves the Lite control architectural linear lighting portfolio. This role works closely with Manufacturing, Quality, Product Management, Technical Support, Supply Chain, suppliers, and other engineering teams to resolve product and process issues, maintain product documentation and configuration systems, and support customer requirements.

• Provide on-site engineering support for existing products, including troubleshooting fabrication, assembly, testing, and quality issues with manufacturing personnel.
• Investigate product failures, warranty claims, and customer returns; perform root cause analysis and implement corrective actions.
• Manage engineering changes, BOMs, drawings, specifications, and related product documentation.
• Serve as the product engineering liaison for SAP VC (variant configurator), providing requirements, validating configuration behavior, and ensuring configuration logic accurately reflects product design and manufacturing requirements.
• Drive continuous improvement, value engineering, cost reduction, product reliability, and manufacturability initiatives while maintaining performance and compliance requirements.
• Build and evaluate prototypes, samples, and product modifications to support manufacturing, project, and customer needs.

• Bachelor’s degree in engineering or a related field, with relevant experience in product design or manufacturing support; 2–5 years preferred.
• Proficiency with 2D drawings and 3D CAD software.
• Strong troubleshooting and root cause analysis skills, with the ability to build prototypes and samples, assemble products, and support product installations.
• Proficiency with Microsoft 365 applications.
• SAP ERP experience is desirable; SAP Variant Configurator is a plus.
• Knowledge of sheet-metal fabrication, mechanical assembly, and manufacturing processes is desirable.
• Configurable product or engineered-to-order experience is a plus.