Member Services Representative

Member Services Representative

Location:

South Yarmouth, MA

$15.00/hr - $16.00/hr

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment. Through our CORE Values, we strive to create an environment where greatness can be achieved by empowering all to improve, creating a positive community for all, and maintaining excellence in all we do for our community and business.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands‑on training.

• Greet members/guests as they enter and exit the club and assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when necessary, elevate them to the Club Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
• Achieve or exceed individual sales goals, contributing to club monthly and yearly goals.
• Perform prospective member calls and tours; assess their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Recovery Zone amenities, including communal spaces and your assigned area.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; promptly fix any safety/policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken and/or missing equipment (e.g., dispensers, leaky faucets, fixtures).

• Communicates openly & effectively.
• Builds strong relationships.
• Nurtures learning & growth.
• Drives continuous improvement.
• Champions CORE values.

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club during the shift.
• Continual communicating in person or on the phone to exchange information during the shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during the shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Move oneself in different positions, including bending and twisting, to accomplish tasks.

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Please note that certain benefits listed above are for full‑time employees only.

• Relevant skills.
• Years and depth of experience.
• Performance history.
• Market competitiveness.
• Geographic economic conditions, such as cost of living and local wage benchmarks.

Apply BELOW