Retail Banker ; US - Worcester, MA

Job Title

Retail Banker I

Worcester, Massachusetts, United States

40 hours per week

$22.50 - $29.00 USD per hour

Personal & Commercial Banking

The Retail Banker I is a customer liaison integral to delivering TD’s Brand promise by using financial expertise and consultative advice to assist customers with their banking solutions and needs.

• Proficient in products, services and routine transactions to identify opportunities to educate on Bank products and services.
• Requires broad knowledge & understanding of full product suite, services and processes of business area.
• Establishes and nurtures Customer relationships by consistently displaying product knowledge, actively listening to Customer needs.
• Makes product recommendations based on Customer needs and highlights product features and benefits.
• Utilizes Customer relationship management tools to proactively play a key role in customer assessments and lead-focused outbound sales activities.
• Independently resolves customer issues, errors and problems, escalating when necessary.
• Builds working relationships with customers and explains detailed and/or complicated information.
• Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Engages in conversations with customers about loan products, facilitates the application intake.
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

• HS Diploma or GED.
• 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience (preferred).
• Teller experience preferred.
• Must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services.
• Demonstrated organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills – ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred).

• Domestic Travel – Occasional.
• International Travel – Never.
• Performing sedentary work – Continuous.
• Lifting/Carrying (under 25 lbs.) – Occasional.
• Lifting/Carrying (over 25 lbs.) – Occasional.
• Standing – Frequent.
• Sitting – Frequent.
• Walking – Occasional.
• Performing multiple tasks – Continuous.
• Operating standard office equipment – Continuous.
• Responding quickly to sounds – Continuous.
• Concentrating for long periods of time – Continuous.
• Applying common sense to deal with problems involving standardized situations – Continuous.
• Reading, writing and comprehending instructions – Continuous.
• Adding, subtracting, multiplying and dividing – Continuous.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at