Lead Financial Analyst, Global Service Operations

The Lead Financial Analyst, Global Service Operations will be a strategic finance partner to Global Service Operations, Service Supply Chain and Field Service leadership.

This role connects operational performance to financial outcomes, providing the analysis and insights needed to improve cost, productivity, working capital and service margin. The Lead Analyst owns key financial models and processes across cost to serve, Service COGS, inventory and field productivity, and serves as a trusted financial advisor to operations leadership.

The role combines deep financial analysis with business partnership, cross-functional problem solving and process improvement, while also helping strengthen analytical capabilities across the broader finance team.

• Serve as the primary financial partner to Global Service Operations, Service Supply Chain and Field Service leadership, translating operational and financial data into insights, recommendations and actions.
• Own worldwide cost-to-serve and Service COGS analytics, including cost by asset age, system type, region and customer; annual labor-rate updates; gross-margin and cost-to-serve reporting; and a robust forecast and budget process leveraging installed base, coverage and operational drivers.
• Lead service parts and working-capital analytics, including parts consumption and work-order trends, inventory value, days in inventory and turnover.
• Connect field-service productivity to financial performance through utilization, capacity and productivity analytics that help leadership understand cost, resource requirements and margin implications.
• Partner across Operations, Supply Chain, Quality, Service Engineering and Accounting on key financial processes and business decisions, including Integrated Business Planning and the tracking, forecasting and true-up of quality field-action reserves.
• Own the operations and cost narrative for monthly business reviews and executive presentations, providing meaningful variance analysis, identifying key performance drivers and clearly articulating risks, opportunities and forward-looking implications.
• Develop business cases and track benefits realization for cost-efficiency, productivity, inventory reduction and value-capture initiatives, helping ensure financial outcomes are understood and sustained.
• Drive automation, advanced modeling and continuous improvement across financial reporting and analysis, creating scalable tools and processes that improve accuracy, efficiency and decision support.
• Mentor and support the development of other analysts and lead cross-functional financial projects requiring coordination across multiple stakeholders and deadlines.

• Highly motivated individual with advanced financial acumen, analytical and problem-solving skills
• Proven ability to manage multiple projects and deadlines and deliver results in a fast-paced, evolving environment, working effectively across cross-functional teams and influencing at all levels of the organization
• Exceptional oral and written communication skills, with the ability to distill complex financial data into key insights for non-financial audiences
• Advanced expertise in financial modeling, data manipulation (Microsoft Excel), accounting principles and US GAAP
• Commitment to learning, growth mindset and focus on automation; track record of consistently high-quality, low-error work, using checks and reconciliations to self-catch issues before deliverables are shared

• Bachelor’s degree in Finance,…