Central Scheduler

SUMMARY

The Scheduler assists in planning, organizing, implementing and evaluating the activities occurring in the nursing station by performing clerical and receptionist duties and maintaining the physical environment of the area.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

All employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done:
Instill Trust and Value Differences;
Patient and Community Focus and Collaborate.

• Accurately takes bookings for outpatient services.
• Chooses the correct test(s) and gathers all necessary patient information from the source, requesting the booking.
• Processes cancellations and rescheduling quickly and accurately.
• Records MD orders received, compares written orders with the test booked and immediately resolves any discrepancies.
• Responds quickly to any booking problems identified by patient, clinical areas, and/or MD offices.
• Completes patient pre-registrations for last minute bookings.
• Provides accurate and timely answers to all inquiries, whether from patients, MD offices, or other hospital areas.
• Management of Time and Resources: completes work assignments within an acceptable time frame; uses time and resources to the best possible advantage for successful completion of job responsibilities; develops and maintains efficient working relationships; is reliable in respect to attendance and punctuality; recognizes the importance of team efforts and partners with others to achieve positive outcomes.
• Quality: is part of a team effort to ensure quality services; offers creative solutions or alternatives to issues or concerns; produces quality results; continually strives to improve the quality of work; accepts responsibility for all work performed and takes appropriate corrective action as needed.

• Previous experience in scheduling or a related field such as registration.
• Medical terminology knowledge.
• Keyboard/Data entry experience.
• Cooperative in interactions, treating customers with courtesy, respect and compassion.
• Patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.
• Responsible for ongoing development of his/her work skills through the use of available resources (i.e., in services, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and in services and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

795 Middle Street - 795 Middle Street Fall River, Massachusetts 02721

M-F 8a-430p

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No

1199 Seiu United Healthcare Workers East