Director of Clinical Services

Faith & Family Hospice | Massachusetts

Department: Clinical Operations
Reports to: Executive Director
Supervises: Team Director, Nursing, Aides, and Supportive Care
Position Type: Full-Time, Salaried, Exempt

Faith & Family Hospice is a family-owned hospice organization with an uncompromising dedication to providing compassionate, high-quality end-of-life care. Our interdisciplinary team is committed to supporting patients, families, and caregivers with dignity, comfort, and respect.

We are seeking an experienced, collaborative, and forward-thinking Director of Clinical Services to lead our clinical operations, support and develop our team, and ensure the delivery of exceptional hospice care.

The Director of Clinical Services provides leadership and oversight of all hospice clinical services and related operations. This individual is responsible for ensuring the delivery of safe, high-quality, patient-centered care; maintaining regulatory compliance; developing and supporting clinical staff; and promoting operational efficiency and organizational growth.

Working closely with the Executive Director, Compliance Officer, and other members of the leadership team, the Director of Clinical Services establishes and evaluates clinical goals, oversees staffing and performance, supports interdisciplinary collaboration, and ensures that organizational practices align with applicable federal and state regulations, accreditation standards, and the mission of Faith & Family Hospice.

The successful candidate is a hands-on clinical leader who fosters accountability, open communication, teamwork, and a culture focused on finding solutions to meet patient and family needs.

• Exceptional clinical nursing skills with experience in end-of-life and palliative care delivery
• Regulatory expertise in Federal, State and ACHC standards
• Education
• Education and Orientation
• Leadership
• Documentation - EMR
• Business Development: clinical partnership with our marketing team

• Currently licensed as a Registered Nurse (RN) in Massachusetts and in good standing with the Board in which they will practice.
• Ability to manage clinical teammates and client care with specific knowledge and experience in bedside nursing, symptom management, crisis intervention and family intervention. Working environment included patient/families home, living facilities and office.
• Demonstrated knowledge of computer usage, EMR and Microsoft office products.
• Demonstrated ability to prioritize tasks and handle pressure and delicate situations.
• Current state driver's license, auto registration and auto insurance. Unlimited access to a reliable car.

At Faith & Family Hospice, we believe exceptional end-of-life care begins with a supported, collaborative, and compassionate team. We are looking for a clinical leader who shares this commitment and is ready to help our organization continue to grow while maintaining the highest standards of care for the patients and families we serve.