Seasonal Overnight Front Office Agent

Red Jacket Beach Resort
1 S Shore Dr
South Yarmouth, MA 02664, USA

Red Jacket Resorts, Cape Cod’s premier resort and hospitality company, is seeking motivated candidates for the position of Overnight Front Desk Agent.

The Overnight Front Desk Agent is focused on providing efficient service and creating memorable experiences with a positive attitude with all our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction.

• Check guests in and out of resort in a warm and friendly manner
• Be knowledgeable of all the features, amenities, daily programming, hours of operation, room types, numbers, layout, décor, and locations of the resort collection
• Be knowledgeable about room rates, special packages, and promotions
• Maintain daily house count and expected arrivals/departures
• Utilize the resort's property management system
• Communicate all guest requests with appropriate departments
• Assist booking reservations as requested
• Verify all account postings and balances
• Prepare a summary of cash, check, and credit card activities
• Excellent problem‑solving and empowerment skill set

Preferred: 1 year of Front Desk / Reception experience

Team Player:
Works well as a member of a group

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