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Lodge Greeter​/Bag Check Attendant

Job in Hancock, Berkshire County, Massachusetts, USA
Listing for: Jiminy Peak Mountain Resort, LLC
Full Time position
Listed on 2026-10-09
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Seasonal / Summer, Customer Service Rep
Job Description & How to Apply Below
Position Summary:

This is a seasonal, hourly position responsible for welcoming guests, answering inquiries, and managing bag storage operations across indoor lodge spaces and outdoor heated areas. This role serves as a key customer service contact, assisting guests with resort information, securing personal belongings, and supporting the s'mores firepit station.

Reports To:

Mountain Services Manager and Assistant General Manager of Mountain Operations

Duties & Responsibilities:
  • Warmly greet guests upon arrival in lodge and base areas, assessing their needs.
  • Maintain up-to-date knowledge of resort offerings, including ticket information, mountain coaster operations, food & beverage hours, ski lesson times, and lift schedules.
  • Communicate directly with housekeeping regarding cleanliness and restroom maintenance needs.
  • Receive, fill out claim checks for, tag, and store guest baggage securely in cubbies.
  • Ensure the safety and security of stored guest property.
  • Retrieve and return baggage to resort guests efficiently via the ticket return system.
  • Assemble, package, and distribute s'mores kits to guests.
  • Assist with setting up, operation, and maintenance of the s’mores firepit station.
  • Maintain clean and stocked preparation and seating areas.
Qualifications & Requirements:
  • Must be at least 14 years old.
  • Weekend and holiday period availability required.
  • Comfortable working in varied environments, including heated indoor lodge areas, a heated outdoor bag check structure, and outdoor firepit spaces.
  • Strong interpersonal and effective communication skills suited for a friendly, fast-paced environment.
  • Prior customer service or hospitality experience is a plus but not required.
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