General Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location:
Red Roof Plus+ South Deerfield
- Amherst
Address: 9 Greenfield Road, South Deerfield, MA 01373
Position:
General Manager – Full-Time
Starting Salary:
Up to $80,000 per year
Pay

Schedule:

Biweekly

Red Roof Plus+ South Deerfield
- Amherst is seeking a motivated, professional leader to join our team as General Manager!

In this role, you will oversee all aspects of hotel operations, including Front Desk, Housekeeping, Maintenance, Laundry, and Sales. You will lead by example, support and develop your employees, and provide them with the tools and guidance they need to succeed.

We are looking for a hands-on leader who understands that a successful hotel starts with a successful team. Your leadership will help create a positive work environment, encourage teamwork, deliver exceptional guest service, and drive the hotel's overall success.

As General Manager, you will take ownership of the property's daily operations, financial performance, employee development, and guest satisfaction. If you are passionate about people, hospitality, and achieving business results, we want to hear from you!

• Lead Hotel Operations:
  Oversee Front Desk, Housekeeping, Maintenance, Laundry, and Sales to ensure smooth and efficient daily operations.
• Maintain Brand Standards:
  Implement company and brand policies, procedures, and initiatives while continually improving quality, service, and operational efficiency.
• Ensure Compliance:
  Maintain compliance with internal audit requirements and applicable federal, state, and local regulations.
• Manage Financial Performance:
  Control operating expenses, labor costs, and budgets while monitoring profit-and-loss (P&L) performance.
• Drive Revenue:
  Implement effective room rate strategies and sales initiatives to maximize revenue and profitability.
• Build and Develop Your Team:
  Recruit, hire, train, and develop employees to achieve service, quality, and operational goals.
• Support Employee Success:
  Coach, motivate, and guide team members while promoting accountability, teamwork, and professional growth.
• Deliver Exceptional Guest Experiences:
  Promote outstanding customer service, respond to guest feedback, and encourage guest satisfaction and employee recognition.
• Manage Inventory and Supplies:
  Maintain appropriate inventory levels and ensure supplies are ordered within budget.
• Oversee Administrative Responsibilities:
  Manage scheduling, labor reporting, night audit verification, guest reviews, and other daily, weekly, and monthly tasks.
• Support Financial Planning:
  Collaborate with leadership on annual budgets and ongoing financial reporting.
• Maintain a Safe Environment:
  Establish and enforce safety procedures to protect employees, guests, and hotel assets.
• Perform other duties as assigned.

We are looking for a motivated, people-focused leader who takes pride in their work, enjoys developing others, and is ready to take ownership of a hotel's success.

• Bachelor's degree or equivalent work experience. Hotel, restaurant, or retail management experience preferred.
• Profit-and-loss management and budgeting experience strongly preferred.
• Sales experience and knowledge of room rate and revenue management preferred.
• Demonstrated ability to lead, motivate, and develop a team while maintaining high customer service standards.
• Strong communication, problem-solving, organizational, and decision-making skills.
• Self-motivated, results-driven, and capable of managing daily operations independently.
• Business-minded with a focus on profitability, employee development, operational excellence, and guest satisfaction.
• Willingness to relocate if necessary; relocation assistance is available.
• Certified Hotel Administrator (CHA) certification is a plus.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Competitive Pay
• Pet Insurance
• Employer-Paid Life Insurance
• Paid Time Off (PTO) After 60 Days
• 401(k) with Employer Match
• Career Growth and Advancement Opportunities

RRI West…