Principal AI Architect

Location: Boston

This job is with Klaviyo, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

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At Klaviyo, we value the unique backgrounds, experiences, and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

About the team:
Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Leadership Team is responsible for driving the strategic direction, operational excellence, and continuous improvement of Klaviyo’s global technology environment. This team aligns IT initiatives with business priorities, ensuring that systems, services, and security practices scale effectively with company growth. Members of the IT Leadership Team collaborate across departments to enhance infrastructure reliability, modernize processes through automation, and strengthen enterprise security and compliance.

The group works closely with partners across Engineering, Security, Risk and Trust, and other business units to deliver a seamless, secure, and innovative employee technology experience worldwide.

About the role:

As a Senior Lead Internal AI Architect on the IT Leadership Team, you will define and execute the strategy for embedding artificial intelligence into Klaviyo’s internal operations, infrastructure, and workforce experience. You will serve as the principal architect and strategist for designing secure, scalable, and efficient AI-driven systems that transform how IT delivers value to the business. Your scope will include everything from integrating AI into infrastructure and automation frameworks to building internal AI platforms for experimentation and enablement.

You’ll collaborate closely with IT, Security, Risk and Trust, and Engineering to modernize the company’s technology foundation and enable an “AI-native” workforce.

You will also act as a key influencer across the organization, shaping standards for AI adoption, driving responsible innovation, and mentoring teams as Klaviyo evolves its internal architecture toward intelligent, automated, and resilient systems.

How you’ll have an impact

Modernize Klaviyo’s IT foundation by identifying opportunities to embed AI across systems from observability and automation to identity and access frameworks and by implementing AIOps practices that increase reliability and performance.

Build the foundation for an AI-native workforce by partnering with internal teams to safely deploy AI tools such as copilots, workflow automation, and intelligent chat interfaces that enhance employee productivity.

Design and govern internal AI platforms, including model access layers, sandbox environments, and experimentation frameworks for secure, compliant use of generative AI.

Establish architectural standards for AI integration across enterprise systems (CRM, ERP, HRIS, collaboration tools) while ensuring compliance, cost optimization, and alignment with business objectives.

Define the AI adoption roadmap for IT and internal operations, creating…