Computer Operator Specialist; On-Site

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

We currently have an opportunity for a Computer Operator Specialist to join our IT team based on-site in our Needham, MA office. This role provides 24x7 on‑call support for monitoring multi‑platform systems, managing production schedules and ensuring operational continuity. It involves responding to system disruptions, executing emergency protocols, and collaborating across teams to troubleshoot hardware, software, and network issues. This role also includes installing and validating infrastructure components such as memory, fiber cards, hard drives, fans, and SAN/network connections.

Some of the Computer Operator Specialist responsibilities include but are not limited to:

• Monitor and manage job scheduling, execution, and performance. Investigate job failures, document findings, and resolve issues using available tools.
• Process requests for job creation, deactivation, and changes across platforms with high accuracy including calendar creation, job restarts, and abend recovery.
• Monitor and maintain automated scripts to test and verify the availability of web‑based applications using company provided tools.
• Monitor and respond to alerts to remote UPS systems.
• Complete daily shift turnover and checklists associated with tasks.
• Ensure all operations related procedures and processes are properly documented and maintained.
• Manage the configuration, activation, monitoring, and maintenance of both local and remote security camera systems, including timely response to alerts.
• Ensure Data Center software remains up to date with current release versions.
• Contribute to multiple projects as team member or lead, delivering enhancements, production support and project deliverables.
• Provides or coordinates support for hardware, software and environmental systems during and outside of regular business hours, including holidays and weekends as needed. Regular shift hours are 2:00 PM – 10:30 PM Monday – Friday.

• 4+ years of related experience.
• College degree in IT or related field preferred.
• Excellent communication skills and acute attention to detail.
• Strong interpersonal skills and ability to collaborate effectively.
• Knowledge of Control‑M, scripting concepts (Argent Sentinel, mabl), Eco Struxuware IT Data Center, KVM.
• Azure Cloud experience helpful but not required.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $68,000 – $96,000, based on the factors aforementioned. For candidates located in San Francisco, CA;
Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $86,000 – $100,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and…