Site Reliability Engineer- FedRamp

The application window is expected to close on: 12/30/2026

This position will perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

Hybrid in RTP, NC or Boxborough, MA (2-3 days in Office)

The Webex Contact Center FedRAMP team builds and operates secure, reliable cloud services for U.S. government customers. We partner closely with application engineering, security, compliance, and infrastructure teams to support the Webex for Government environment and deliver services that meet strict availability and control requirements. The team is made up of cloud operations, platform, and security-minded engineers who thrive in a highly regulated, high-visibility environment.

What’s exciting about this team is the opportunity to improve reliability and automation at scale while helping power mission-critical services for government users.

This role will deploy, operate, and maintain resilient AWS and Kubernetes-based infrastructure and microservices that support the Webex for Government environment. You will monitor service health, troubleshoot complex incidents, and help restore service quickly in a 24x7 production environment. You will automate repeatable operational work and infrastructure provisioning to improve safety, efficiency, and consistency across deployments. You will strengthen platform security and compliance by supporting identity and access management, logging, hardening, vulnerability remediation, and FedRAMP continuous monitoring activities.

You will collaborate across engineering, security, and compliance teams to identify operational risks, improve reliability, and build documentation, runbooks, and incident reports that make the environment easier to operate.

• Bachelor’s Degree, combined with 5 years of experience in Computer Science, Engineering, or a related technical field, or Master's Degree in Computer Science, Engineering, or a related technical field, combined with 3 years of experience
• Software development or automation experience using Java, Go, Python, or a comparable programming language, including testing, troubleshooting, and maintaining code.
• Experience supporting cloud infrastructure, production services, Dev Ops, platform engineering, or Site Reliability Engineering in AWS.
• Experience with Linux administration and troubleshooting application, system, or networking issues in production or production-like environments.
• Experience with Kubernetes, Docker, microservices, and cloud-native application deployment/troubleshooting, including Git, CI/CD pipelines, and infrastructure-as-code/automation (e.g., Terraform, Python, Bash, or Go).

• Experience operating services in a FedRAMP, government cloud, or other regulated environment.
• Experience using logs, metrics, dashboards, and alerts to troubleshoot production services with tools such as Prometheus, Grafana, Cloud Watch, Cloud Trail, Elastic Stack, or Splunk.
• Experience supporting CI/CD pipelines and automated production deployments using tools such as Git Lab or Jenkins.
• Experience with highly available, multi-region distributed systems, capacity planning, and disaster recovery.
• Strong written and verbal communication skills with experience creating runbooks, troubleshooting guides, operational procedures, and audit documentation.
• Experience participating in an on-call rotation, production incidents, root-cause analysis, or post-incident reviews, with an understanding of Incident Commander responsibilities.

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