Salesforce and Commercial Systems Lead

Location: Devens

About UsFounded in 2015 to develop the world’s first industrially scalable laser metal additive manufacturing solution, Vulcan Forms is reshaping how the world manufactures critical products. We build and operate advanced digital infrastructure that enables innovation, accelerates growth, and supports sustainability across aerospace, defense, medical, and other essential industries. Through our vertically integrated capabilities, including scalable additive manufacturing and precision machining, we deliver true end-to-end production at scale by combining cutting-edge technology with a foundation of proven industrial craftsmanship.

Our team brings deep expertise in manufacturing, materials science, software, automation, and operations, united by a shared commitment to quality, curiosity, and accountability. We foster an inclusive culture where people take ownership, solve meaningful problems, and continuously learn, because we believe diverse perspectives lead to better outcomes.

Job Purpose Vulcan Forms  seeks a Commercial Systems & Analytics Lead to turn an operational Salesforce environment into a business system used by multiple functional teams in support of our commercial objectives. This individual is the hands-on owner of the platform, of the dashboarding and insight layer built on top of it, and of the data flow between our commercial systems and our ERP.Configuration,

model building, and analysis are performed personally, with external partners engaged for supplemental capacity as needed. The role reports to the Senior Director of Commercial Operations and partners closely with sales, sales operations, finance, engineering, and operations planning.

Key Responsibilities Serve as Salesforce system administrator and primary configuration owner, including data model, automation, validation, permissions, and the security and sharing model

Own the AI strategy for the commercial organization, identifying opportunities to leverage AI across sales, marketing, customer success, and business development to drive revenue growth, operational efficiency, and customer engagement.

Build and maintain the reporting and dashboard suite used by the sales team, sales operations, finance, and executive leadership

Produce standing commercial analysis: win/loss patterns by vertical, quote-to-order conversion and cycle time, pricing and margin trends, and pipeline health

Build the models and data layer behind the commercial forecast, which the business unit owners own and Sales Operations facilitates

Perform configuration, testing, and deployment directly, and manage sandboxes, release management, and change control

Own a prioritized enhancement roadmap sequenced by business impact, and translate stakeholder requirements into executable build plans

Own the data contract between Salesforce and Epicor — quote to order to backlog — and the reconciliation that keeps commercial and operations aligned

Maintain the linkage between opportunity, intake, and purchase order, and contribute to the design of front-end order capture in Salesforce that feeds Epicor Build and maintain quote configuration including product catalog structure, pricing rules, and approval routing. Develop plan to automate the cost and margin inputs assembled ad hoc today

Develop and administer the data hygiene strategy, and build the audit tooling and metrics that make the standard measurable

Train internal users, maintain documentation, and serve as the primary point of contact for platform support

Scope and manage external implementation partners, reducing reliance on outside capacity over time

Qualifications

Five-plus years spanning Salesforce platform ownership and commercial or business analytics

Direct experience as the primary administrator…