Branch Operations Manager, South Yarmouth, MA

Branch Operations Manager, South Yarmouth, MA

Join to apply for the Branch Operations Manager, South Yarmouth, MA role at Santander Bank, N.A.

Country:
United States of America

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset and foster an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. Continuous learning and development are prioritised, enabling you to thrive both professionally and personally. You will have ample opportunities to connect and collaborate with talented colleagues worldwide, share insights, and drive innovation together.

Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

• Assist customers with various transactions, including deposits, withdrawals, and payments.
• Oversee operational risk control measures to safeguard branch assets, including vaults and ATM custodianship.
• Deliver an elevated customer experience with personalized, seamless, and attentive service.
• Manage the lobby to optimise customer flow and engagement.
• Resolve customer issues promptly and effectively.
• Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.
• Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
• Conduct cash counts and maintain accurate audit logs.
• Support the teller line, using coaching tools and providing feedback to ensure efficient and accurate transactions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Utilise data‑driven decision‑making to improve branch performance and operational efficiency.
• Assist colleagues in achieving their developmental goals and career aspirations.
• Support additional nearby branch locations as required based on business necessity.

• High school diploma, GED, or equivalent education – Required.
• 3+ years of demonstrated success in branch banking or a related operations/support function – Required.
• 12+ months of successful Santander experience related to the Branch Operations Manager role, endorsed by District Executive, District Operations Manager, or Region President – Required.
• 18+ months of cash handling experience and customer service experience within a high‑volume, fast‑paced environment – Required.
• Proficient in cash handling and maintaining audit logs.
• Excellent customer service skills and a passion for helping others.
• Proven ability to build relationships and enhance customer experience.
• Strong problem‑solving skills with a proactive approach to issue resolution.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to make data‑driven decisions to improve operational outcomes.
• Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Excellent communication, consultative, and influence skills, both verbal and written.
• Self‑motivated to succeed in a goal‑driven environment.
• Integrity and professionalism in interactions with customers and employees.
• Computer proficiency and basic math skills.
• Availability for branch hours, including weekends and evenings.

• Established work history or equivalent demonstrated through experience, training, military service, or education.
• Experience with Microsoft Office products.

Base Pay Range: $34,500.00 – $60,000.00 USD

Access to Santander benefits through our ongoing benefits portal.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing, and walking is required. Depending on location, occasional moving and lifting light equipment or furniture may be required.

If you are interested in this role, please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps
.

Primary:
South Yarmouth, MA

Other:
Hyannis, MA

Santander Bank N.A.