Freedom Boat Club Dock Manager

Location: South Yarmouth

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Freedom Boat Club - Dock Manager

Job Description

Reports to: Dock Operations Manager (DOM)

Accountability: Lead Manager accountable for Dock Staff and seasonal employees, daily operations, member experience and staff capability.

1. Leadership & Staff Management

• Supervise, train, and lead all dock staff. Be the example.
• Maintain above average Customer Satisfaction and Net Promoter Scores.
• Conduct daily dock briefings, verify attendance, and manage timecards.
• Coach and hold staff accountable for appearance, performance, and member engagement.
• Coordinate with the DOM for onboarding, training completions and HR documentation.

2. Dock Operations, Maintenance & Safety

• Oversee day-to-day dock operations and ensure full compliance with Freedom Boat Club procedures and safety policies.
• Conduct regular dock and boat inspections to verify readiness, safety gear, and cleanliness.
• Perform and train staff on basic maintenance and troubleshooting tasks, including:
  • Changing propellers and identifying when replacement is necessary
  • Checking and replacing fuses, and understanding how circuits function
  • Identifying signs of a bent shaft (e.g., vibration, visual wobble, prop runout)
  • Using a drill or power tools safely for basic dock and boat maintenance
  • Changing or testing a bilge pump and verifying proper operation
• Lead storm preparedness efforts, ensuring boats are secured, lines inspected, and facilities cleared.
• Enforce weather closures and reopening procedures in coordination with the Dock Operations Manager and Director of Operations.
• Maintain dock and office cleanliness to the highest Freedom Boat Club standards.

3. Member Experience

• Serve as the on-site leader responsible for CSAT and NPS performance at the location.
• Ensure all members are greeted professionally, checked in safely, and provided an exceptional experience.
• Address member issues promptly and respectfully, escalating only when necessary to the DOM.
• Reinforce the company’s core values and culture in every member and staff interaction.

4. Scheduling & Labor Management

• Create and post staff schedules at least two weeks in advance in Deputy.
• Allocate staff resources efficiently to support operations while maintaining labor within budget.
• Approve overtime only with prior Dock Operations Manager approval.
• Monitor attendance, shift coverage, and performance daily.
• Council and document underperforming staff issues.
• Praise outstanding hard work and contributors. Create a fun hardworking environment for all to enjoy.
• Work dock shifts as necessary.

5. Marina & Facility Relations

• Maintain a professional and cooperative relationship with host marina management and staff.
• Report facility issues promptly to the Dock Operations Manager and assist the host marina as necessary to maintain relationship and a safe working environment.
• Represent Freedom Boat Club positively to all marina partners, members, and the public.

6. Administration & Communication

• Complete and submit all documentation accurately and on time.
• File all incident reports (IRs) in Fleetio and Reservation System within 12 hours of incident.
• Use Slack and other communication tools to stay aligned with operations and company directives.
• Seek solutions through documentation, Linktree, manuals or internal systems before contacting a supervisor.
• Maintain daily communication with the DOM on updates, staffing, and maintenance needs.
• Attend a weekly L10 meeting.
• Monitor all damage and after hours concerns via call, text or Slack.
• Respond when necessary to emergency situations.

Work Schedule

• Preseason:
  Club Opening Prep:
  Monday-Friday, 8:00 AM - 4:00 PM. (In Plymouth)
• In-Season: 5 workdays (10-hour shifts), including weekends and holidays as operational needs dictate (morning or afternoons - these should rotate). (At your location)
• Postseason:
  Hauling & shop assistance:
  Monday-Friday, 8:00 AM - 4:00 PM. (In Plymouth)
• Hourly managers will be terminated on or before January 1st. Managers in good standing will be invited to return for the following season.
• Any absence or schedule modification requires Dock Operations Manager approval.

Required

Skills & Qualifications

• Two plus years of marina, boating, or service leadership experience.
• Strong problem-solving and decision-making ability.
• Familiarity with small boat systems and basic maintenance practices.
• Proficiency with Fleetio, Deputy, Slack (a plus).
• Excellent communication and customer service skills.
• Valid driver’s license; reliable transportation.
• Ability to secure and maintain a DOT medical card.
• Boating safety knowledge required.
• Haul and launch boats as required with company trucks and trailers.
• Successful passing of RMV check, 24 months clean.

Core Competencies

• Ownership: Takes full responsibility for location operations and outcomes
• Accountability: Meets commitments and follows through without supervision
• Technical…