Senior General Manager

Location: Boston

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Senior General Manager - JLL
What this job involves:  Lead comprehensive property management operations as the professional-in-charge of assigned commercial real estate assets. Drive client satisfaction and financial performance while overseeing all aspects of building operations, tenant relations, and team management. This strategic role combines hands-on operational expertise with business development responsibilities, contributing directly to JLL's reputation for excellence in property management services.
What your day-to-day will look like:
Conduct regular property inspections to ensure operations meet JLL standards and client expectations

Collaborate with clients and regional management to develop strategic plans and annual budgets

Oversee major construction projects including lobby renovations, elevator upgrades, and façade repairs

Manage service contracts, vendor relationships, and competitive bidding processes

Support leasing teams with lease negotiations, documentation, and administration

Supervise building personnel including Chief Engineers, General Managers, and Property Associates

Analyze financial statements and prepare monthly, quarterly, and annual client reports

Coordinate tenant service requests and maintain proactive tenant relationships

Ensure compliance with safety procedures, emergency protocols, and regulatory requirements

Cross-sell JLL services and participate in business development activities

Implement Quality Tenant Service (QTS) programs across assigned properties

Manage collection processes and tenant billing reconciliations

Conduct performance evaluations and develop career paths for property team members

Represent JLL in local business and real estate community networking events

Coordinate with Client Accounting Services for financial management and reporting

Required Qualifications:

Associate or Bachelor's degree in related field

8+ years of commercial real estate or property management experience

5+ years of people management experience supervising 4+ staff members Proven experience with budget preparation, financial reporting, and lease administration

Strong knowledge of building systems, maintenance operations, and construction management

Demonstrated financial and accounting acumen with variance analysis capabilities

Excellent written and verbal communication skills for client and tenant interactions

Proficiency in Microsoft Office Suite and budget management applications

Experience managing portfolios of multiple commercial properties

Preferred Qualifications:

Advanced degree in real estate, business administration, or related field
• Industry certifications (RPA, CPM, BOMA designations)

Experience with major capital improvement projects and construction coordination

Current real estate license (salesperson or property management license)

Knowledge of HVAC, electrical, and mechanical building systems

Familiarity with lease accounting standards and CAM reconciliation processes

Experience with emergency management and life safety systems

Previous experience in business development or client relationship management

Knowledge of local real estate market conditions and regulations

Experience with property management software platforms

Understanding of sustainability and energy management programs

Location:

[Onsite]
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer…