Maintenance Manager

Overview

We are seeking a highly skilled and experienced Maintenance Manager to oversee all maintenance and repair operations for our exclusive 44-room boutique hotel on the island of Nantucket. The ideal candidate will be a hands‑on professional with a comprehensive understanding of general maintenance systems, including HVAC, plumbing, electrical, and carpentry. This role requires managing the upkeep of all hotel facilities, including a 44‑room hotel, a restaurant with two kitchens, a health club, recreation room, two pools, and all landscaping.

The Maintenance Manager will ensure the property remains in impeccable condition, providing a seamless and high-quality experience for our guests.

Benefits Offered:

• Health & Wellness: Medical, dental, and vision insurance
• Financial Security: Life insurance, long‑term disability (LTD), and 401k
• Time Off: Paid time off (PTO)
• Perks: Corporate discounts

Potential for earning incentives and housing assistance.

Core Responsibilities:

• Manage and perform all maintenance, repairs, and preventative maintenance for the entire property.
• Oversee a small maintenance team and external contractors.
• Perform routine inspections of all systems and equipment (HVAC, plumbing, electrical, kitchen equipment, pools).
• Coordinate and manage special projects, renovations, and large‑scale repairs.
• Maintain a detailed log of all maintenance activities and expenses.
• Ensure all maintenance work is compliant with safety standards and local regulations.
• Respond promptly to all maintenance requests from hotel staff and guests.
• Manage the hotel's landscaping and grounds.
• Must be technologically savvy and capable of learning and utilizing new software, including Computerized Maintenance Management Systems (CMMS) such as ALICE.

Qualifications:

The ideal maintenance manager for a boutique hotel needs a unique blend of technical skills, managerial expertise, and a strong understanding of the hospitality industry. Given the smaller size and more personalized nature of a boutique hotel, this role requires a hands‑on approach and a wide range of responsibilities.

Technical Knowledge and

Experience:

• Diverse Skill Set: The ideal candidate should have a comprehensive understanding of various building systems, including HVAC (heating, ventilation, and air conditioning), electrical, plumbing, and life safety systems.
• Preventative Maintenance: Experience in developing and implementing a proactive preventative maintenance program is crucial to avoid costly and disruptive repairs.
• Troubleshooting: Strong problem‑solving and troubleshooting skills are essential for quickly diagnosing and fixing issues, whether they are in a guest room or a major building system.

Managerial and Leadership

Skills:

• Team Management: The manager must be able to lead, train, and supervise a small maintenance team, including delegating tasks, managing schedules, and conducting performance reviews.
• Budget Management: Experience in creating, managing, and monitoring departmental budgets for maintenance projects, supplies, and external contractors.
• Vendor and Contractor Relations: The ability to vet, negotiate with, and oversee external contractors and vendors for specialized repairs or projects is a key part of the job.
• Organizational
  
  Skills:
  
  Excellent organizational and project management skills are needed to juggle routine maintenance, emergency repairs, and larger‑scale renovations.

Hospitality‑Specific

Skills:

• Guest Focus: A deep understanding of guest service and the importance of minimizing disruption to the guest experience. This includes responding to maintenance requests promptly and professionally.
• Attention to Detail: The manager must have an eye for detail to ensure the hotel's appearance and functionality meet the high standards expected of a boutique property.
• Communication: Strong communication skills are vital for interacting effectively with guests, other hotel departments (e.g., front desk, housekeeping), and senior management.
• Compliance and Safety: Knowledge of health and safety regulations, building codes, and fire safety protocols is paramount to ensure a safe environment for both guests and staff.

Education and

Certifications:

• Education: A degree in hospitality management, facilities management, or a related engineering field is preferred. However, significant on‑the‑job experience is a plus.
• Experience: Successful candidates must have at least 5 years of experience in building maintenance or a similar role, with a proven track record in a supervisory or management capacity, preferably within the hospitality industry.
• Certifications: Technical certifications in HVAC, plumbing, or electrical systems are highly valued. Professional certifications like the Certified Maintenance and Reliability Professional (CMRP) or Certified Plant Maintenance Manager (CPMM) can also be a significant advantage.