Director of Program Operations- Addiction Treatment
Listed on 2026-10-15
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Management
Project & Program Management, Healthcare Management, Operations Management
Job Type: Full-Time | Exempt
Work Location: On-Site – Cummington, MA, 01026
About the OpportunityWe are seeking an experienced and motivated Director of Program Operations to oversee daily operations and support the delivery of high-quality substance use disorder (SUD) treatment services. This is an excellent opportunity for a strong leader who is passionate about addiction treatment, developing high-performing teams, and making a meaningful impact on patient care.
The Director of Program Operations will oversee program operations across outpatient, intensive outpatient (IOP), and residential treatment services, ensuring regulatory compliance, operational efficiency, and positive patient outcomes. The ideal candidate brings a combination of behavioral health experience, operational leadership, and a strong understanding of substance use disorder treatment programs.
Key Responsibilities- Oversee daily program operations across residential, outpatient, and intensive outpatient treatment services.
- Provide leadership, guidance, and accountability to program staff while promoting a positive and collaborative work environment.
- Partner with the Clinical Director, Medical Director, and executive leadership to ensure effective program operations and high-quality patient care.
- Ensure programs maintain compliance with ASAM Criteria, Joint Commission standards, HIPAA, 42 CFR Part 2, and applicable state and federal regulations.
- Oversee staffing, scheduling, program budgets, and resource allocation.
- Monitor program performance, patient outcomes, and quality improvement initiatives.
- Support the development and implementation of operational policies, procedures, and treatment program standards.
- Conduct program audits, identify areas for improvement, and implement corrective action plans.
- Ensure accurate documentation, incident reporting, and adherence to organizational policies.
- Lead staff meetings, support employee development, and promote accountability across departments.
- Maintain relationships with community partners, referral sources, and regulatory agencies.
- Promote a culture of continuous improvement and patient-centered care throughout all program operations.
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