Hospital Assistant

About the Position

South Shore Equine Clinic & Diagnostic Center is seeking a dedicated and versatile team member to join our practice in a unique hybrid role that combines the responsibilities of both a Veterinary Technician and a Client Service Representative. This position is ideal for someone with a solid foundation in horsemanship, strong communication skills, and a passion for both patient care and client service.

In this role, you will support our veterinarians in the field and hospital while also serving as a key point of contact for our clients. The position blends hands-on equine technical skills with administrative and client service responsibilities, providing a dynamic and rewarding career opportunity.

We are hiring for both full-time and part-time schedules. For candidates who are interested, there are additional opportunities to take on laboratory responsibilities, assist with inventory management, and participate in technical on-call coverage.

• Assist veterinarians in the diagnosis and treatment of equine medical cases both in-clinic and ambulatory settings.
• Provide care for hospitalized patients.
• Assist with patient admission and discharge, ensuring smooth transitions, accurate documentation, and clear client communication.
• Handle horses safely and confidently, including trailering.
• Process laboratory samples and maintain accurate records.
• Support facility and equipment maintenance as needed.

• Manage client communications via phone, email, and text in a professional and timely manner.
• Schedule appointments and coordinate farm calls efficiently.
• Provide excellent client service and education, supporting both patients and owners.
• Use practice management software to document interactions and medical records.
• Handle accounts receivable, including sending invoices/statements, processing payments, and discussing balances with clients.
• Prepare client estimates as directed by veterinarians.
• Organize, scan, and maintain client documentation.
• Assist with general office organization and cleanliness.

• Strong horse handling skills with 5+ years of barn experience.
• Background in equine medical knowledge and terminology.
• Excellent verbal and written communication skills.
• Reliable, adaptable, and able to stay composed in stressful situations.
• Team player who thrives in a fast-paced, collaborative environment.
• Proficiency with computers, tablets, cloud-based systems, and Microsoft Office (Outlook, Word, Excel).
• Valid MA driver’s license and dependable transportation.
• Ability to lift 50 lbs.
• Motivated, dependable, and passionate about both equine care and client service.

• Full-time or part-time opportunities available.
• Flexibility required for weekday and weekend shifts during the morning, afternoon, and early evening hours.
• Comprehensive insurance options: medical, dental, vision, HSA/FSA, short/long-term disability, life insurance, accident/critical illness/hospital indemnity.
• Mentorship and professional development opportunities.

At South Shore Equine Clinic, patient care and client service go hand in hand. Our doctors and staff foster a supportive, growth-oriented culture where every team member is valued. If you are motivated, adaptable, and eager to contribute to both clinical care and client support, we’d love to hear from you.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant,…