Test Lab Supervisor

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Staff, Office Sterling, MA, US

Salary Range: $86,985.00 To $ Annually

Position Summary

The Test Lab Supervisor leads the daily operations of the Compliance Test Laboratory in support of product development, validation, quality assurance, customer requirements, and manufacturing objectives. This role supervises and develops laboratory personnel; establishes testing priorities and schedules; and ensures work is completed safely, accurately, efficiently, and in accordance with approved procedures, quality-system requirements, and applicable industry standards. The Test Lab Supervisor serves as the laboratory’s primary operational leader and works closely with Engineering, Quality, Manufacturing, Product Management, and external test agencies to deliver reliable test results, resolve technical issues, maintain compliant laboratory systems, and continuously strengthen testing capabilities.

This position is ideal for a hands‑on technical leader who combines sound laboratory judgment, people leadership, disciplined execution, and a strong commitment to safety, quality, and continuous improvement.

Key Responsibilities

Laboratory Operations & Workload Management

• Direct and oversee the daily activities of the Compliance Test Laboratory and laboratory team.
• Establish and manage testing schedules supporting product development, validation, quality investigations, customer requests, and production needs.
• Prioritize work, allocate personnel and equipment, and adjust resources to meet project deadlines and changing business requirements.
• Ensure test programs are executed in accordance with approved plans, procedures, specifications, and acceptance criteria.
• Monitor laboratory workload, throughput, on-time completion, and constraints; provide clear operating updates to the Engineering Manager and key stakeholders.
• Maintain a safe, organized, efficient, and audit-ready laboratory environment.
• Supervise, coach, and develop Lab Technicians and Senior Lab Technicians.
• Set clear performance expectations, assign work, provide timely feedback, and conduct performance and development discussions.
• Coordinate onboarding, technical training, cross-training, and qualification of laboratory personnel.
• Ensure team members maintain the technical competencies, safety training, and certifications required for assigned work.
• Promote accountability, collaboration, problem solving, knowledge sharing, and continuous improvement.

Product Validation & Testing Oversight

• Oversee electrical, mechanical, environmental, endurance, reliability, and product-validation testing.
• Review test plans, procedures, data, and reports for technical accuracy, completeness, traceability, and alignment with requirements.
• Partner with Engineering to develop test methods, fixtures, protocols, and validation strategies for new and existing products.
• Support qualification testing for customer, regulatory, and industry requirements and coordinate activities with external test agencies, including UL, CSA, and TÜV.
• Evaluate laboratory capabilities and recommend investments needed to support product roadmaps and future testing requirements.

Technical Support & Problem Resolution

• Provide hands‑on technical leadership during complex product investigations, test anomalies, and failure analyses.
• Support root-cause analysis, corrective and preventive action, and verification of corrective-action effectiveness.
• Collaborate with Engineering, Quality, and Manufacturing to resolve technical, product, process, and customer-related issues.
• Ensure test observations, deviations, and risks are communicated promptly…