CX - Quality Engineer II

Cogmedix
127 Hartwell Street
West Boylston, MA 01583, USA

Responsibilities:

• Lead by example and promote the criticality of strict compliance adherence at Cogmedix.
• Lead in the training of personnel, including customers and suppliers on workmanship and quality standards.
• As part of the Cogmedix team, assure all outgoing product is manufactured in a compliant manner.
• Support process qualification/validation and new product introduction processes.
• Development and execution of Control Plans.
• Build strong rapport with customers and suppliers through generating data and presenting quality metrics to meet or exceed mutually defined expectations. The metrics shall include First Pass Yield (FPY), Nonconformance, Martial Review Board trends, On Time Delivery and other metrics as required by the customer. The metric support will be based on customer requirements but may include weekly, monthly or quarterly business reviews.
• Review device history records for quality approval as needed.

Complaints, CAPAs:

• Under the direction of the Director of Quality and Compliance, help manage the Customer Complaint and CAPA systems.
• Propose, review and implement approved Corrective and Preventive actions.
• Collaborate with all internal groups and customers to help determine root cause of customer issues, Complaints, and CAPAs using various techniques including but not limited to Reenactment, PFMEA, Control Plans, Five Whys, Ishikawa (fishbone) Diagrams, Pareto Analysis, etc.
• Provide oversight of all containment activities associated with potentially discrepant material identified through the Nonconforming Material, CA, and Compliant processes.
• Collaborate with customer to help determine root cause of customer issues.

QC Inspection:

• Provide oversight to the Quality Control inspection process for assigned product lines.
• Proven skills as a Trainer for new QC Inspection resources, as well as training all QC inspection specialist when changes are made to affected processes.
• Development and maintenance of quality inspection plans.

ECN/ECO Related:

• Under direction of the Quality Management, provide support in the form of review and approval for Redline and Engineering Change Notifications (ECN’s) processing.
• Suggest improvements to ECN/ECO process that lead to improved efficiency, accuracy, and quality.
  
  Meet or exceed established ECO implementation performance metrics.
• Assist in the development and execution of supplier quality plans.
• Frist Article Review and Approval
• Contribute to the ongoing assessment of current and potential suppliers.
• Lead continuous supplier improvement through collection of data and performing statistical analysis.

Production Quality:

• As needed, assist Manufacturing Engineers (ME’s) with manufacturing compliance issues, taking appropriate action within the Cogmedix Quality System.
• Responsible for communication of quality related issues to the production team. This communication should be documented in the form of Quality Alerts.
• As the quality representative on the product Success Team, review and approve all RMA’s within Omnify.
• Development and maintenance of Quality Forms, and QC Procedures, as needed, for assigned product lines.
• Work with ME’s, assembly, production and test to identify trends, propose, and implement corrective actions.
• Collaborate with Program Managers (PM’s) and ME’s to develop optimal work order routings.
• Collaborate with Supply Chain, PM’s and Operations on the Material Review Board (MRB) process.
• During the Scaled Product Launch (SPL) provide Quality support to the success team. As new products are transferred to Cogmedix support Co-Build activities to ensure that inspection points are clearly defines and understood.
• As part of the product success team any qualification of the manufacturing…