Customer Service Representative

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

This position is eligible for a $1,500 sign-on retention bonus!

Candidates must pass a pre-employment drug screen and basic physical; have the ability to work full-time, 40+ hours per week. The hours for this position are M-F 7:30am - 4pm.

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Pay Range: $26-32/hr based on skills/experience; 401k Match, Medical, Dental and Vision Plans for Employees and Families

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Based in Andover, MA, the Customer Service Representative works with limited supervision and reports to the General Manager. They are responsible for order entry, follow-up, status, invoicing, shipping coordination and other daily communication with customers in coordination with sales and other staff. In addition, they will manage incoming quote requests to ensure consistent information flow.

The primary duties consist of, but are not limited to the following.

• Enters customer orders in computer, assuring information is accurate
• Reviews Purchase Orders and contracts with discrepancies and follows up with clarifications via phone, email or other communication
• Responsible for customer order follow-up and status
• Responsible for helping with daily invoicing and sending invoices to customers
• Preparation of job packages and scanning of completed packages
• Work with account managers to ensure quotes are current and up to date
• Assists with scheduling as needed/required
• Assists with customer collections and Elevates as Needed
• Promotes and practices safety and good housekeeping
• Performs other tasks as assigned or dictated by position
• May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner.
• This position is responsible for the care and treatment of our customer's inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism
• May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder.
• Education - High school diploma or equivalent
• Minimum one year experience in customer service or related position
• Strong proficiency in Microsoft Excel and Outlook is required
• Experience with Navision, Sales Force and SAP software a plus
• Experience with customer portals a plus (Ariba, IOL Online, etc)
• Requires a good understanding of basic math
• Must demonstrate the ability to read, write and communicate the English language

The following physical and mental demands consist of, but are not limited to the following.

• Must be able to work in a sitting or standing position for extended periods of time in an office/industrial environment
• Manual dexterity to perform data entry functions
• Ability to bend, pull, and reach to perform functions
• Ability to lift 35 lbs.
• May be exposed to heat, dust, noise, humidity, fumes, etc.
• Must have the cognitive and mental capacity to perform essential job functions
• Must be able to communicate effectively orally and in…