Sales Consultant

Overview

As a Sales Consultant, you are the first point of contact for customers, serving as both a trusted appliance advisor and brand ambassador. This role requires a dedication to customer satisfaction, and meeting sales objectives.

Customer Relations

• Conduct all interactions with sincerity, honesty, and a genuine interest in customers' needs and lifestyle.
• Promptly greet and engage customers, listen attentively to understand their needs, and provide knowledgeable advice on our exclusive brands.
• Handle customer concerns with empathy and professionalism, escalating to management as necessary to ensure satisfaction.
• Answer calls promptly and courteously, making every effort to meet the caller's inquiries

Sales

• Set and pursue individual sales goals, striving to exceed the standard
• Offer additional value by presenting related service contracts
• Provide accurate quotes and maintain records of customer interactions.
• Conduct proactive follow-ups to enhance customer satisfaction and encourage long-term relationships.

Administration

• Accurately and thoroughly complete all sales documentation as directed by management.
• Adhere to the established sales process, carefully documenting every stage of the transaction.
• Ensure all sales agreements are error-free and maintain a record of each transaction.

Communication

• Collaborate with Service and Parts Departments to ensure a seamless customer experience.
• Keep the Sales Manager informed of any issues or complaints that may impact customer satisfaction.
• Proactively communicate schedule changes and customer delivery timelines.
• Report to management any situations that could affect the safety, integrity

Facility

• Help maintain company's high standards of cleanliness in your department and work areas.
• Support a welcoming environment by ensuring customer reception and waiting areas are tidy and well-presented.

• High school diploma or equivalent relevant experience is required.
• At least year of Sales experience required.
• Strong verbal communication skills

• Established in 1983, our client is a boutique leader in appliance sales, service, and installation. Across 4 locations, our client has been serving the Cape & Martha's Vineyard for over 40 years featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux and more. Our partner services everything they sell and pride themselves in delivering the best product and customer service possible.
  
  Our culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

• Full-time
• Vineyard Haven, MA