Landscape Account Manager

Overview

We are seeking a dedicated and skilled account and sales manager to join our team as a Landscape Account Manager. As a Landscape Account Manager, you will be responsible for driving new business development and creating long‑term growth strategies to target new markets and opportunities. You will work closely with our team to present business and product offerings to prospects, and close new business and customers.

With our commitment to long‑term client relationships built on trust and results, we are excited to offer this opportunity to an experienced sales professional motivated by expanding business opportunities.

• Develop and maintain relationships with new and existing residential and commercial customers, offering expert advice and guidance from maintenance services to large landscape construction projects.
• Act as a liaison between customers, clients, and the company to ensure timely collections if needed.
• Promote the Twins Lawn Service name, brand, and culture with honesty, integrity, and ethical behavior.
• Develop and manage strategic partnerships to grow the business.
• Assist in making weekly employee schedule, abiding by company payroll budget and weekly allotment of hours (budgeted hours).
• Assist in the sales process and customer contacts/meetings.
• Looks for and actively pursues sales opportunities. Identify opportunities to enhance services, upsell, grow account revenue, and take on new leads to expand the client base.
• Participates in community and networking events to promote the growth of the business and expand name recognition in the community.
• Attends professional networking groups and events.
• Helps customers understand services provided.
• Responds promptly to requests from other office and management staff.
• Securely and safely maintains service vehicle, equipment, and materials.
• Actively participates in learning opportunities.
• Assists other production‑based departments, as needed.
• Work independently on various projects/tasks as assigned.
• Serve as the primary point of contact, build and maintain strong relationships with residential and commercial clients, and proactively communicate to understand their needs and resolve issues.
• Manage client accounts and contracts, prepare reports, and handle administrative tasks associated with client accounts.
• Effectively negotiate details of contracts and payment terms.
• Build and train a high‑performing production team, ensuring that projects are completed on time and in accordance with safety, quality, and profitability standards. Manage and motivate maintenance crews.
• Manage production for our services, maintaining accurate schedules and job notes to ensure seamless delivery of services that meet customer expectations.
• Regularly visit job sites to direct work, identify teachable moments with crews, and ensure customer satisfaction. Address and resolve customer concerns by developing solutions.
• Direct job site activities, including coordinating workflow, hands‑on work, and operating equipment. Train and develop all field employees. Ensure safety for employees, customers, and the general public.
• Sell enhancement services to improve site conditions and coordinate with other divisions to ensure successful completion of enhancement work on budget and on time.
• Master company‑wide software (Service Autopilot) to create work tickets, estimates, and schedules for crews.
• Identify and present business and marketing opportunities to company management. Research emerging trends and recommend new company offerings to satisfy customer needs.
• Work independently on various projects/tasks as assigned.
• Other duties as assigned by management.

• Valid driver’s license.
• Valid Massachusetts hoisting license (preferred).
• Ability to carry up to 50 to 100 pounds, 8‑10 hours per day.
• Comfortable working in various weather conditions and lifting heavy parts/equipment.
• Professional appearance.
• Ability to work in a results‑oriented environment.
• 3+ years of new business development or sales experience.
• Highly motivated and detail‑oriented individual who is self‑driven.
• Excellent time management skills with the ability to prioritize and multitask effectively. Strong…