Public Safety Officer

Job Description Summary

Under the immediate direction of the Manager and/or Supervisor of Security & Public Safety, provides protective services to the South Shore Hospital community in a professional and supportive manner. Performs a variety of security and safety related functions focusing on the protection of patients, visitors, employees, medical staff, volunteers and Hospital assets.

• 1. Conducts proactive patrols (patrols with a purpose) of the Hospital campus, including parking lots and satellite buildings.
  • a. Identifies security vulerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor/Lead Officer, and documents via an incident report or work order for required follow up and resolution.
  • b. Inspects perimeter doors, offices, suites, patient care areas, satellite buildings and other locations to assure that areas are secured in accordance with scheduled closings and department polices and procedures.
  • c. Provides escorts to patients, visitors, staff and others in conformance with established procedures.
  • d. Enforces Hospital smoking policy while on patrol.
  • e. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently challenges all individuals without visible identification in an appropriate and courteous manner.
  • f. Assures that all unauthorized or suspicious individuals are identified. Appropriate follow up measures are implemented and documentation is completed.
  • g. Provides directions (personally escort to desired location, when possible) and answers questions in a courteous and service oriented manner.
  • h. Assure that satellite building burglar alarm systems are armed in accordance with established closing schedules.
  • i. Patrols parking lots during shift change and at other times in accordance with established guidelines.
• 2. Provides access control.
  • a. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures. Responds to all such call in a timely manner.
  • b. Documents access control activities in conformance with department policies and procedures.
  • c. Assures that the access control system operates as designed and secures areas in accordance with established schedule.
  • d. Secures designated lobby areas with stanchions upon the conclusion of visiting hours and reopens in conformance with established schedule.
  • e. Able to activate Hospital-lock down upon the order of the Supervisor or Lead Officer.
  • f. Assures that all material leaving the Hospital is inspected, if appropriate, and that only authorized articles are permitted to be removed.
• 3. Responds to emergent situations involving escalating and violent patients, visitors and others.
  • a. Responds immediately in a safe and appropriate manner.
  • b. Identifies himself/herself by name and department.
  • c. Assumes command and control over the scene. Removes potential weapons and other items from the immediate area.
  • d. Communicates clearly and succinctly using de-escalation techniques.
  • e. Maintains proficiency in restraining patients by attending department sponsored training programs.
  • f. Post incident communicates positively and therapeutically with patient and family members in a manner consistent with our mission of a healing, caring and comforting.
  • g. Performs one-on-one observation with patients or patient details upon the request of a Supervisor or Lead Officer.
  • h. Documents occurrences in conformance with applicable guidelines.
• 4. Responds immediately and appropriately to all emergencies and disaster situations.
  • a. Responds to a Code Red and fire emergencies and initiates actions to remove or reduce potential fire hazards. As a first responder, takes a leadership role during a Code Red. Conducts fire drills and completes required critiques and reports.
  • b. Responds to a Code Adam (Infant/Child Abduction) as outlined in applicable policies and procedures. Familiar with the "typical abductor" profile and other data provided by the department. Able to initiate Hospital-wide lock-down.
  • c. Responds to a Code Disaster Alert , Code Disaster Internal and Code Disaster External as outlined in applicable policies and procedures. Able to assume Traffic Control Coordinator role and prepare the Security & Public Safety office/Administrative Control Center for the event.
  • d. Responds to a Code Blue (Bomb Threat) as outlined in applicable policies and procedures.
  • e. Responds to a Code Yellow (Chemical Spill) as outlined in applicable policies and procedures.
  • f. Responds to a Code Brown (Utility Interruption) as outlined in applicable policies and procedures. Able to execute…