Client Relations Ambassador

Pay: $45,000.00 - $90,000.00 per year

Job description:

The Client Relations Ambassador is the first voice, first smile, and first impression every client, showroom visitor, and potential partner experiences when they connect with Selective Remodeling, making this role foundational to both the company's client experience and its community growth strategy. This position blends genuine hospitality and client support with proactive relationship building and partnership outreach, giving the right person the opportunity to earn not just by showing up, but by creating measurable results through the connections they initiate and maintain.

The Client Relations Ambassador works at the intersection of people and growth, supporting the sales team through seamless scheduling and CRM management while expanding Selective Remodeling's reach by opening doors with real estate professionals, community leaders, and local businesses that generate long-term referral and partnership opportunities.

Selective Remodeling is a Long Island-based home remodeling company built on a foundation of craftsmanship, integrity, and a genuine belief that transforming a home means transforming the lives of the people who live in it. Founded by Mike, whose father Angelo instilled in him a lifelong commitment to honesty, respect, and pride in workmanship, Selective Remodeling has grown into a purpose-driven team that treats every client like family and every project like a legacy worth building.

Specializing in kitchen and bathroom remodeling, roofing, siding, windows, home renovations, outdoor living, and dormers and extensions, the company serves homeowners across Long Island with a client-first approach guided by their core values of teamwork, credibility, growth, intentionality, and results. Driven by a mission to transform homes and build people through purpose, Selective Remodeling is on a bold path to becoming the most trusted remodeling brand on Long Island.

• Every client who calls, walks in, or reaches out feels immediately welcomed, heard, and confident that they are in good hands, with consultations scheduled accurately and all relevant details captured in the CRM so the sales team is prepared and fully aligned before every meeting.
• Outreach to real estate offices, community organizations, and local businesses is consistent and professional, resulting in a growing pipeline of new relationship introductions, partnership meetings, and referral opportunities that contribute directly to Selective Remodeling's revenue growth.
• The showroom is always polished, welcoming, and client-ready, with every visitor greeted warmly, every product and finish selection documented clearly, and every in-person experience reflecting the craftsmanship and care that Selective Remodeling is known for.
• The Client Relations Ambassador is recognized by the team and the community as a reliable, professional, and energetic relationship builder who creates connections that last and generates measurable business results through the partnerships they initiate and maintain.
• Foundation Tier responsibilities are fully mastered with consistent performance, and advancement through Selective Remodeling's Maturity Growth Model is earned within a clear and tracked timeline that opens the path toward the Builder Tier and expanded leadership opportunity.

• Serve as the first point of contact for all incoming client calls and showroom visits, answering promptly and professionally, listening carefully to each client's needs, goals, and concerns, and making every person feel genuinely heard, welcomed, and valued from the very first moment of contact.
• Schedule consultations for the sales team accurately and efficiently, capturing the client's full story, project goals, and key concerns during the initial conversation so that every meeting begins with trust, context, and a clear picture of what the client is trying to accomplish.
• Maintain the CRM with accurate, detailed, and timely notes after every client interaction, ensuring the sales team and assigned representatives always have the complete and current information they need to show up to every meeting prepared and aligned.
• Create a warm, professional, and inviting showroom experience for every visitor by offering genuine hospitality, guiding guests through the space, and ensuring the environment is always clean, organized, and reflective of Selective Remodeling's commitment to…