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Service Warranty Clerk​/BDC Representative

Job in Massillon, Stark County, Ohio, 44647, USA
Listing for: Diehl Automotive Group
Full Time position
Listed on 2026-01-02
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: Service Warranty Clerk / BDC Representative

Service Warranty Clerk / BDC Representative

Diehl Subaru of Massillon is looking for a motivated, detail‑oriented Service Warranty Clerk / BDC Representative to join our growing team. This dual‑role position is ideal for someone who enjoys organization, customer interaction, and working in a fast‑paced dealership environment. Work week will be Tuesday – Saturday. Pay will include bonuses.

Responsibilities
  • Processing and submitting service warranty claims accurately and on time
  • Following up on warranty payments and resolving discrepancies
  • Assisting the Service and Parts departments with documentation and reporting
  • Handling inbound and outbound customer calls for service scheduling
  • Confirming appointments and providing excellent customer communication
  • Supporting BDC and service operations as needed
Qualifications
  • Prior automotive dealership experience preferred (service or warranty experience a plus)
  • Strong attention to detail and organizational skills
  • Comfortable on the phone with a professional, friendly demeanor
  • Ability to multitask and work well in a team environment
  • Basic computer skills; dealership software experience is a plus
What we offer
  • Competitive pay based on experience
  • Health, dental, and vision benefits
  • 401(k) with employer match
  • Paid time off
  • A supportive team environment and opportunities for growth
  • The stability and reputation of the Diehl Automotive family

If you’re looking for a long‑term career with a respected dealership that values its employees, we’d love to hear from you.

Apply today and become part of the Diehl Difference.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other – Industries:
Motor Vehicle Manufacturing

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