Customer Care Rep

The Inbound Customer Care Representative will be responsible for inbound calls from customers nationwide. They should exceed internal and external customer expectations while maintaining our company’s vision to be a preferred, primary provider of health products for commercial livestock, horses, companion animals and their owners.

• Provide the highest level of customer service to both our internal and external customers.
• Service each call fully by accurately taking orders, answering questions, handling customer relations, or referring calls to the appropriate parties.
• Perform up-selling and cross-selling techniques when applicable.
• Maintain customer satisfaction by following up on orders, backorders, substitutions, shipping, etc.
• Participate in sales blitz’s and promotions to build sales.
• Attend sales and training opportunities as assigned for improving product knowledge and sales/customer service skills.
• Perform any other related duties as assigned or as the situation dictates.

• Ability to acquire knowledge through extensive training regarding our animal health products and their applications as well as customer service/sales skills.
• Perform basic computer skills such as using the internet/email.
• Communicate with the utmost professionalism both verbally (over the phone) and written (via email).
• Organization, time‑management, problem‑solving, attention to detail.
• Ability to express and share ideas within a team environment.
• Capable of working independently or as part of a team.

Education and Experience:

This position requires a high‑school diploma or equivalent. Sales experience and/or livestock/animal experience required.

Job Type: Full‑time

• 401(k)
• Health insurance
• Paid time off