Financial Center Manager; Branch Manager; Massillon

Position Name
:
Financial Center Manager (Branch Manager)

Supervisor
: VP Retail & Branch Administration

Hours
:
Variable, Monday-Saturday

FLSA Classification
:
Exempt

Status
:
Full-Time

Banking is about people and our team is comprised of some of the best!

At First Federal Community Bank, our Financial Center Managers are relationship-focused leaders who develop employees, strengthen customer relationships, and make a meaningful impact in the communities we serve.

As a Financial Center Manager, you’ll lead a team committed to delivering exceptional customer experiences while helping individuals, families, and local businesses achieve their financial goals. You’ll serve as a trusted advisor while coaching and mentoring your team, driving business development efforts, and creating an environment where both employees and customers thrive. You will play a key role in strengthening customer relationships, developing new business opportunities, and supporting the continued growth of the Financial Center.

This role presents a unique opportunity to help establish and grow First Federal’s presence in the Massillon community. The Financial Center Manager will play a key role in building relationships, developing local partnerships, increasing community visibility, and creating a strong foundation for long-term success in this growing market.

At First Federal, our leaders are more than managers. They are coaches, mentors, problem-solvers, relationship builders, and community advocates who help both employees and customers succeed.

We are looking for a leader who enjoys building relationships both inside and outside the Financial Center, takes initiative in developing new opportunities, and embraces our commitment to Invest In Our Community.

Success in this role requires an engaged, community-minded leader who is passionate about growing relationships, creating opportunities, and serving as a visible ambassador for First Federal throughout the Massillon area.

• Leadership & Team Development
• Coaching & Mentoring
• Customer Relationship Management
• Business Development
• Community Engagement
• Strategic Thinking
• Decision Making
• Planning & Organization
• Change Management
• Resource Management
• Performance Management
• Delegation & Accountability
• Attention to Detail

• Serves internal and external customers in a professional and relationship-focused manner by:
  • Adhering to the First Federal Way Customer Experience standards
  • Following the First Federal World Class Leadership Guide to support an exceptional employee experience
  • Attending to the needs of existing and prospective customers and ensuring concerns are resolved in a timely manner
  • Building trust-based relationships that strengthen customer loyalty and support First Federal's presence within the Massillon community
• Actively leads the Financial Center team to success by:
  • Implementing and communicating bank initiatives, programs, policies, procedures, and goals
  • Scheduling and supervising team workflow while approving time off to ensure efficient operations
  • Conducting regular coaching sessions, both one-on-one and group meetings, to review goals, provide feedback, address performance concerns, and support professional development
  • Leading weekly Customer Service Reset meetings
  • Reinforcing accountability and appropriate use of the chain of command
  • Serving customers directly and maintaining proficiency in all Customer Relationship Associate responsibilities
  • Creating an engaged, high-performing team culture focused on exceptional customer experiences, continuous improvement, and professional growth
• Manages Financial Center Operations by:
  • Assisting and advising team members regarding consumer lending, new accounts, transactions, and customer experience…