Retail Associate

Retail Associate – Ross Stores, Inc.

Join us as a Retail Associate at Ross Stores, Inc., one of the nation’s leading off‑price retail chains with over 2,200 stores.

Our focus has always been on bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure‑hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Our Corporate headquarters are in Dublin, CA. We operate three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of 20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers, treats fellow associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate performs a range of functions in all areas of the store as business needs require and may be requested to perform additional tasks when necessary.

• Practice safe behaviors and prioritize safety at all times.
• Maintain a high level of awareness on the sales floor, keep egress clear, and report unsafe conditions to store leadership.
• Treat all customers and associates with respect and courtesy; greet customers with eye contact, a smile, and a friendly hello.
• Assist customers (register‑trained) and answer questions politely and knowledgeably.
• Respond promptly to customer service calls and handle issues courteously, involving store leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas).
• Maintain a professional appearance and adhere to the dress code.
• Perform daily assigned sizing and recovery per company best practice.
• Expedite newly received merchandise receipts to the sales floor in a timely manner, merchandising items per monthly presentation guidelines.
• Understand loss prevention programs and merchandise protection standards.
• Demonstrate integrity and honesty, safeguarding confidential information, cash, and merchandise.
• Follow mark‑out‑of‑stock policies and cash handling procedures, maintaining accuracy with bankable tenders.
• Execute store best practices efficiently, minimizing steps and touches.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store up to 100 percent of working time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Other assignments may require additional qualifications and skills.
• Stockroom shifts: push, pull, and lift more than 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We…