Assistant Store Manager; Store

Assistant Store Manager (Store 2425)

Join to apply for the Assistant Store Manager (Store 2425) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering wide range of products that cater to the needs of gamers worldwide.

• Provide best-in-class guest service: greet guests promptly, answer questions courteously, recommend products, and thank guests for shopping.
• Support the total shopping environment, including visual displays and current sales initiatives.
• Process guest purchases and returns accurately using the Point‑of‑Sale (POS) system and ensure top‑notch guest service.
• Respond to guest comments or questions in person or on the phone, escalating issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefit programs such as reservations, trade‑in, and Pro Rewards.
• Assist the Store Manager with setting guest service expectations for store associates and training associates in all job responsibilities.
• Observe associate performance, provide feedback to the Store Manager, and address unsatisfactory performance.
• Provide timely recognition and feedback to all associates; input written feedback into Workday/HR system.
• Ensure all associates complete onboarding, training, and compliance training prior to opening or closing a shift.
• Schedule associates, ensure breaks and meals are scheduled, and supervise staffing levels to achieve optimum guest service.
• Approve payroll, enter paid time off, and verify that associates are paid for all time worked.
• Maintain clean, organized, and merchandised store areas; ensure fixtures and equipment are in working order.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets through effective inventory control and loss prevention practices; inspect associate packages at closing or shift end.
• Support team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily POS transaction totals accurately.
• Verify shipments, record discrepancies, conduct inventories, and communicate to Store Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; report injuries promptly.
• Assist in maintaining store records, manuals, and documents in an organized manner.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Adhere to all opening and closing procedures.

• Proof of identity and eligibility to work legally in the United States.
• Minimum 18 years of age.
• High school diploma or equivalent; associate’s or bachelor’s degree preferred, especially in business, marketing, merchandising or related field.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge is preferred.

• Outgoing and welcoming personality with strong people skills.
• Genuine and individualized assistance to every guest.
• Clear verbal and written communication, including bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast‑paced environment.
• Work independently and within a team; perform all tasks timely.
• Meet associate performance expectations, including attendance, appearance, safety, and respectful workplace.
• Operate POS computer system.
• Basic mathematics skills and alphabetizing.
• Complete required paperwork properly.
• Execute financial tasks in strict accordance with company policy.
• Work a flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
• Manage pressure and adapt to stressful situations; be creative problem‑solver.
• Reliable and trustworthy; use good judgment.
• Work alone; stand and move throughout the store unassisted for up to 12 hours/day.
• Lift merchandise up to 30 lbs. to a…