Account Manager

Overview

Customer Account Manager

Location: Massillon, Ohio (On-site, Monday–Friday, 7:30 AM – 5:00 PM)

Mast Trucking is hiring a Customer Account Manager to serve and grow our customer base. This role is about being the go-to partner for our customers—solving problems fast, communicating honestly, and finding ways to add value that keep them coming back. It’s also about spotting opportunities to grow and make Mast the #1 carrier our customers count on.

If you’re someone who thrives in a high-energy environment, loves building relationships, and knows how to make smart business decisions under pressure, this could be the perfect role for you.

• Build and maintain strong relationships with existing customers
• Serve as the main point of contact, ensuring communication is clear, direct, and proactive
• Solve problems quickly and fairly when challenges arise (because in trucking, they always do)
• Partner closely with load planners and driver managers to keep freight moving smoothly
• Identify opportunities to grow accounts through upselling, expanding services, and adding value
• Make strategic decisions that balance customer needs with company profitability
• Collaborate with the team to streamline processes and improve the customer experience
• Manage yourself independently, taking ownership of results without needing hand-holding

Strong Communicator – You keep things clear, honest, and direct

Problem Solver – When issues pop up, you dig in, figure it out, and get it resolved

Relationship Builder – You know how to earn trust and keep it

Business-Savvy – You’ve got a track record of making wise, results-based decisions

Critical Thinker – You can see the big picture, not just today’s fire

Self-Starter – You manage yourself, push projects forward, and don’t wait to be told

Teachable & Curious – You seek out feedback, new ways to learn, and better ways to do things

You want a laid-back, routine job with little pressure

You avoid tough conversations or sugarcoat problems instead of addressing them

You struggle to work independently or need constant direction

You resist feedback or aren’t interested in growth

In 6–12 months, you:

• Are trusted by customers as their go-to partner and problem solver
• Consistently communicate issues proactively, fairly, and with solutions
• Have grown key accounts by identifying opportunities to add value
• Hold yourself and others accountable to do great work, focusing on on-time delivery
• Demonstrate curiosity, initiative, and continuous improvement in how you serve customers

• Bachelor’s degree preferred (Business, Supply Chain, or related field)
• 1–5 years of experience in transportation, logistics, or account management preferred
• Strong communication, problem-solving, and relationship-building skills
• Proven ability to make sound, strategic business decisions
• Ability to thrive in a high-pressure, fast-changing environment

We’re a growing company hauling refrigerated freight across the eastern U.S.

You’ll work directly with decision-makers and have growth potential for the right person.

You’ll gain real responsibility quickly—this isn’t a role where you’ll get lost in the background.

Apply now and grow your career with Mast Trucking.