IT Help Desk Technician Level 2; MSP​/ConnectWise

Position: IT Help Desk Technician Level 2 (MSP / ConnectWise)
IT Help Desk Technician Level 2 (MSP / Connect Wise)
IT Help Desk Technician Level 2 (MSP / Connect Wise)

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This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

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Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a growing Managed IT Services Provider supporting small and mid-sized businesses across Monmouth County and the surrounding area. Our clients rely on us to keep their systems secure, networks running smoothly, and support ready when it matters most.

We’re not just looking for “someone who knows computers.” We want a hands-on MSP professional who can deliver exceptional client service both remotely and onsite, solve complex technical issues with confidence, and bring a friendly, solutions-focused approach to every interaction. You’ll be joining a company that invests in its people, encourages professional development, and rewards performance with stability, growth opportunities, and competitive perks.

Responsibilities:

• Troubleshoot and resolve issues in Microsoft 365, Outlook, Azure Entra , and Windows environments
• Configure and maintain desktops, servers, mobile devices, and network components (Sonic Wall, switches, VPNs)
• Manage and troubleshoot backups (Datto, Carbonite, Azure) and endpoint security solutions
• Support and administer Active Directory, group policies, and user permissions
• Leverage Connect Wise (Manage, Automate, Control) or similar tools for ticketing, monitoring, and remote access
• Diagnose and remediate malware, viruses, and security vulnerabilities

Required Experience:

• At least 1 year of MSP experience
• Strong Windows desktop/server skills with networking fundamentals (DNS, DHCP, VPN, IP)
• Proficiency with Microsoft 365 administration and migrations
• Knowledge of firewalls, backup solutions, and endpoint protection tools
• Ability to work independently while knowing when to escalate or collaborate
• Excellent communication skills and a customer-first mindset

Salary and Benefits:

• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off and flexible schedule options
• Professional development assistance and certification support

Seniority level

• Seniority level Associate

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Information Technology
• Industries
  
  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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