Receptionist - Casual - Arc Leisure

Freedom Leisure is a leading charitable leisure trust that enhances community well-being through leisure facilities.

We are looking for an enthusiastic, approachable, and customer‑focused Receptionist to join our front‑of‑house team. In this role, you’ll be the first point of contact for our customers, providing a warm welcome at Reception and delivering excellent service in a fast‑paced environment.

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up‑to‑date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Work as part of a collaborative, multi‑skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Casual hours, as and when required.

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

• Previous experience in a customer‑facing role in leisure, fitness or community service settings.
• Hospitality or retail experience delivering customer excellence.

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted staff membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

15th May 2026

Up to £12.71 per hour

Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.