Customer Service Representative - Part Time

Customer Service Representative – Emergency Department (Part-Time)

Location: Carolina Veterinary Specialists – Matthews, NC

Schedule: Tuesday evenings, Saturday & Sunday mornings

Pay Range: $15.00 – $19.00 based on experience

Carolina Veterinary Specialists is seeking a Part-Time Client Service Representative (CSR) to join our Emergency Team in Matthews, NC! As the first point of contact for our clients, our CSRs play a vital role in creating a compassionate and professional experience for both pet owners and their beloved animals. You’ll work closely with our medical staff to ensure seamless communication, comfort, and support—especially during stressful or emergency situations.

This position involves a variety of administrative and client-facing responsibilities
, helping keep our hospital running smoothly while maintaining the highest level of service and care.

Note: Emergency CSR shifts primarily include evenings, weekends, and holidays.

• Competitive pay and growth opportunities
• Uniform stipends and generous pet care discounts
• An inclusive, collaborative, and supportive work environment

• A positive, can-do attitude and a passion for providing an exceptional client experience
• Strong emotional intelligence and professionalism under pressure
• Excellent written and verbal communication skills
• A genuine love for pets and their families
• The ability to sit, stand, bend, and kneel as needed, and lift up to 25 lbs unassisted
• At least 1 year of experience in customer service, reception, or administrative work

Carolina Veterinary Specialists operates six 24-hour specialty and emergency hospitals across the Carolinas. For more than 20 years, we’ve provided premier veterinary care with a commitment to compassion, expertise, and teamwork. Come join our Client Services Family and make a meaningful impact every day!

• Tuesday Evening – 2 pm to 10 pm to 5 pm to 12 am
• Saturday Morning – 7 am to 4 pm
• Sunday Morning – 7 am to 4 pm

• Reception, administrative, or client service: 1 year (Required)

In person

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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