Shuttle Driver

- Shuttle customers to and from the dealership to the drop-off location of their choice within designated mileage.

- Monday - Friday, 7am-5pm

- Great interpersonal skills required

- Great attitude required!

**

**

Qualifications

- Ability to read and comprehend instructions and information

- Professional personal appearance

- Excellent communication skills

- Ability to meet company's production and quality standards

Sitting

- on a regular basis

General Expectations

- Dedicate oneself to ensuring customer satisfaction

- Determine management, production, and quality requirements by asking questions and listening

- Attend company meetings as required

- Maintain a follow-up system to ensure follow-through with projects

- Establish personal performance goals aligned with company standards and develop strategies to meet them

- Regularly review and analyze actions to improve efficiency and effectiveness

- Stay informed about industry terminology and technological changes

- Understand applicable federal, state, and local regulations

- Follow lawful directions from supervisors

- Adhere to work rules and procedures

- Participate in performance management processes

- Interact positively with others and contribute to employee morale

- Uphold confidentiality and non-disclosure policies

- Be willing to work evenings, weekends, and holidays as needed

Job-Specific Expectations

- Determine repair costs and completion dates, and communicate estimates to customers

- Monitor progress to maximize efficiency and maintain high-quality repairs

- Delegate tasks to technicians considering their skill levels and utilize resources effectively

- Verify correct parts on repair orders and assist the parts department

- Diagnose issues accurately and document problems clearly on repair orders

- Collaborate with the service manager to ensure customer satisfaction

- Support technicians as needed

- Produce accurate estimates for repairs

- Handle cashier transactions when necessary

- Manage warranty items properly, including storage and labeling

- Become proficient with all relevant computer systems for parts and service management

- Initiate and complete repair orders for warranty, customer-paid, and internal repairs

- Address customer complaints empathetically and professionally

- Greet customers politely and promptly

- Conduct courteous and efficient telephone transactions

- Provide excellent service to all customers

- Promote additional services and specials to customers

- Notify customers of delays or additional work

- Ensure repeat repairs are thoroughly addressed

- Set realistic expectations and communicate clearly with customers