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Customer Service Rep Bilingual English Customer Service Event Manager / Planner

Guest Services Specialist — Reservations & Support

Job in Matthews, Mecklenburg County, North Carolina, 28106, USA
Listing for: Daymon Worldwide
Full Time position
Listed on 2026-01-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, English Customer Service, Event Manager / Planner
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 30000 - 40000 USD Yearly USD 30000.00 40000.00 YEAR
Job Description & How to Apply Below
A leading hospitality company is seeking a Guest Service Phone Agent responsible for managing guest interactions over the phone. You will handle inquiries, process reservations, and address guest requests to enhance overall guest satisfaction. Responsibilities include answering inbound calls, assisting with reservations, and providing detailed information on hotel services. Ideal candidates will have excellent communication skills and customer service experience.

Flexibility to work various shifts, including nights and weekends, is required.
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