Patient Access Specialist

What We Offer

Patient Access Specialist (Part‑Time)

Location:

NH Matthews Medical Center

Schedule:

7:00 am – 3:30 pm | Rotating Weekends (Week 1: Sunday, Tuesday, Friday; Week 2: Monday, Thursday, Saturday)

Start Every Patient’s Journey with Compassion.

At Novant Health, our Patient Access Specialist plays a vital role in creating positive first impressions and setting the tone for exceptional care. You’ll provide front‑line support across various hospital departments—ensuring patients are registered accurately, welcomed warmly, and cared for from the moment they arrive.

• Purpose‑Driven Work: Make a meaningful impact by helping patients begin their care experience with confidence.
• Team‑Oriented Culture: Be part of a supportive, collaborative team that values your skills and contributions.
• Career Growth: Gain broad exposure across hospital departments and access pathways for professional development.
• Inclusive Environment: Thrive in a workplace where diversity, respect, and belonging are core values.

• Welcome and assist patients at the Emergency Department.
• Perform pre‑registration, registration, insurance verification, and accurate data entry.
• Collect and process patient demographic and financial information.
• Identify payment sources, collect co‑pays or balances, and communicate effectively with insurers.
• Support clinical teams by ensuring smooth transitions and accurate records.
• Maintain compliance with state/federal regulations and Joint Commission standards.
• Respond to patient needs in a fast‑paced environment, including bedside registration or physical assistance when necessary.
• Cross‑train across multiple administrative areas to ensure flexibility and team coverage.

• Education: High School Diploma or GED, required.
• Experience:
  • Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre‑certification in a medical environment; preferred.
  • One year Customer Service experience in any field, preferred.
  • One year of clerical experience in medical office setting, preferred. Other related experience may be considered in lieu of medical office experience.
• Additional
  
  Skills Required:
  
  
  • Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards; emergency codes and appropriate responses; and applicable federal and state healthcare regulations.
  • Excellent interpersonal and communication skills, experience and competency in customer relation skills.
  • Ability to organize and prioritize work in a stressful environment with changing priorities.
  • Must be able to interact with individuals of all cultures and levels of authority; maintain confidentiality.
  • Good oral and written communication, problem‑solving skills; basic medical terminology.
  • Basic computer skills and experience in patient registration systems; maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements.
  • Participates in and facilitates communication between supervisors, other Revenue Cycle Departmental staff and management to strengthen and improve processes within the revenue cycle.
  • Adheres to departmental objectives through cooperation and quality performance; detailed knowledge of government payors; ability to drive/travel to multiple facilities/locations as needed; cross‑trained in multiple areas including ability to work at all registration points.
• Additional Skills Preferred:
  • Reading procedural orders.
  • Basic scheduling functions.
  • Understanding of insurance benefits, insurance plans and coordination of benefits.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

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