MSP Field Engineer​/Charlotte

We’re partnered with a well‑established Managed Service Provider in Charlotte, NC seeking an MSP Field Engineer to support a variety of local clients. This role is hands‑on and highly technical, working with Cisco networking gear, Windows Server environments, Microsoft 365, virtualization platforms, and standard MSP toolsets. This is a full‑time, contract‑to‑hire position ideal for someone who enjoys variety, client interaction, and exposure to multiple technologies and environments.

• 3–5+ years of IT support or systems/network administration experience
• Strong experience with Windows Server (2016–2022)
• Hands‑on experience with Cisco switches, routers, and basic firewall configurations
• Solid understanding of VLANs, routing, DHCP, DNS, and general networking fundamentals
• Proficiency with Microsoft 365 administration and support
• Experience supporting virtualization technologies (VMware or Hyper‑V)
• Strong customer‑facing communication abilities
• Comfortable traveling to client sites within the Charlotte area
• Ability to manage multiple issues, tickets, and priorities simultaneously

• Experience with Meraki dashboard management
• Familiarity with backup platforms such as Veeam or Datto
• Knowledge of PSA/RMM systems (Connect Wise, N‑able, Autotask)
• Experience with wireless deployments and troubleshooting
• Exposure to firewall platforms such as Cisco ASA, Meraki MX, or Sonic Wall
• Certifications such as CCNA, Network+, MCSA, or similar

• 35% Windows Server support and administration
• 30% Cisco networking (switching, routing, firewalls)
• 20% Microsoft 365 / Azure support
• 15% Virtualization and MSP tools

• 60% Hands‑on troubleshooting and on‑site support
• 25% Client communication and coordination
• 15% Team collaboration and project assistance

• Medical, Dental, and Vision Insurance
• Vacation Time

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.