Service Manager
Listed on 2025-12-09
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Management
Operations Manager, Program / Project Manager, General Management
Matthews Lofts
921 Park Center Dr.
Matthews, NC 28105, USA
The Service Manager is responsible for effectively initiating and managing the maintenance processes of the property, including corrective, preventative, routine, emergency, and cosmetic maintenance as well as the make-ready process in a manner consistent with the property’s operational objectives.
Responsibilities- Directs and supervises the daily activities of the service team
- Plans and prepares work schedules, assign tasks, delegates work, review work for accurate and timely completion.
- Coordinate and oversee all work by sub-contractors - ensure that all make-ready repairs and services are completed correctly and on schedule.
- Understand and work within budgetary guidelines, staffing and other relevant data to determine and make solid decisions regarding the need for sub-contracted work.
- Assist with the bidding process for vendors
- Place orders with supply companies for supplies, code and add notes for invoices and enter Pos in Ops
- Perform regular property inspections and preventive maintenance in units
We offer an environment that encourages education and advancement. We also provide one of the most comprehensive total reward packages in the apartment industry including competitive bonus plans, comprehensive medical, dental, life and 401(k). We believe our commitment to our residents starts with our commitment to our associates.
Ginkgo Residential is an Equal Opportunity Employer.
Qualifications2 years of maintenance, construction or related experience — multi-family experience preferred
Experience managing at least two direct reports
Rotating after-hours on-call availability, rotating weekends
Basic computer skills, typing and writing ability for correspondence, ordering supplies, etc.
Valid driver’s license
The Service Manager is expected to take an active, hands‑on approach to the completion of duties as well as to facilitate the development and performance of others.
Equal Opportunity Employer
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