Restoration Crew Chief

Lead Technician/Restoration Crew Chief

Service Master DSI provides restoration in Charlotte, NC and surrounding areas. With continued investment in education, the latest tools and technology, and expert training, we are industry leaders in disaster restoration cleaning and are known for the great care we take with clients and employees alike.

Our community-like work environment focuses on providing extensive training to serve our clients with the most advanced equipment in the restoration industry. We believe that engaged and happy employees make Service Master DSI an amazing place to work where we are always ready to help families and businesses recover from fire and water damage.

We're looking for a Lead Technician/Restoration Crew Chief. This position is for residential and commercial fire and water clean‑up and restoration. Job assignments include but are not limited to specialty mitigation services, light demolition, water extraction, carpet and upholstery cleaning, mold abatement, vandalism clean‑up, fire and smoke damage mitigation, content move‑outs and pack‑ins, and content cleaning. This position also directs, aids and supervises the Restoration Technicians assigned to the project.

The pay starts at $22–$25 per hour, negotiable based on experience. We offer Health and Wellness Insurance, generous PTO and Holiday Pay, Dental, Vision, Life insurance, and 401K.

• Restoration or carpet and upholstery cleaning experience
• Previous experience as a Crew Chief in a fire and flood restoration company
• Must have good communication skills.
• Must have a valid Drivers License
• Reliable transportation
• Previous restoration experience
• Ability to travel out of town
• Able to move and/or lift 50+ lbs.
• Water Restoration Tech Certification IICRC (WRT)

• Ensures the timely, quality completion of assigned restoration cleaning, moving, packing, or general labor projects.
• Directs, aids and supervises the Restoration Techs and Staff Laborers assigned to the Restoration Crew Chief by the Project Manager on a per project basis.
• Ensures and evaluates the competence and quality of the Restoration Techs and Staff Laborers.
• Ensures a continuous increase in the knowledge and skill level (training) of the Restoration Techs and Staff Laborers.
• Ensures the productivity of the Restoration Techs and Staff Laborers assigned to the Restoration Crew Chief by the Production Manager.
• Ensures all required restoration project documentation, including forms and photo‑documentation, is completed in accordance with established protocols.
• Ensures excellent customer communication and relations.
• Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.

Competitive compensation with opportunity for overtime. Great Benefits. We work together openly and cross‑functional because it enables us to build relationships, learning together and win as a team. We go above and beyond for our clients and you'll find that we have a dynamic environment where learning and growth opportunities are abundant and hard work and results are awarded.

If you're looking for a challenging and fulfilling career, be part of the Service Master DSI family. Equal Employment Opportunity Employer/Vets Welcome Here!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.