Loan Servicing Clerk

Position: Loan Servicing Clerk I

Location: Mattoon, IL

Job : 4319

# of Openings: 1

Pay Range: $17.50 - $19.62 per hour

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short‑term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well‑being benefits, paid family leave as well as generous paid time off.

Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401(k) plan with company match. Incentives and benefits are subject to eligibility requirements.

• Prepare and complete Paid Note Statements including releases of titles and preparation of mortgage releases, which may include electronic recording as applicable.
• Prepare payoff statements in a highly detailed environment.
• Automatic payment additions and fee and interest waivers.
• Process accurate and timely payments, including but not limited to electronic transfers, ACH transactions, wire transfers, and check disbursements.
• Validate payment details, ensuring compliance with regulatory requirements and internal policies.
• Address discrepancies or issues related to payments promptly and effectively.
• Generate and distribute recurring and ad hoc reports to assist with the monitoring of payment trends, transaction volumes, and other key metrics.
• Ensure accuracy and completeness of all reports, adhering to established deadlines.
• Conduct regular audits and reviews to ensure payments are accurate.
• Input and maintain the accuracy of data within the loan financing system.
• Uphold compliance standards and mitigate potential risks by adhering to established protocols and implementing appropriate controls.
• Provide exceptional customer service by phone or email to internal and external customers.
• Complete required training specific to job responsibility.
• Perform other duties as assigned.

• High School Education or equivalent.
• 1+ years of office clerical/administration or banking experience.

• Proficient in Microsoft Excel, Word, and Outlook.
• Handle detailed information in an accurate, timely and confidential manner.
• Manage a significant workload of varying tasks.
• High level of interpersonal skills with the ability to interact professionally with the team as well as internal and external customers.
• Gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance upon completion of individual job duties.

• Competitive health, dental & vision coverage with HSA match.
• 401(k) with employer match + Employee Stock Purchase Plan.
• Generous PTO, paid holidays & parental leave.
• Tuition reimbursement & performance-based bonuses.
• Visit our Total Rewards page to see our full list of benefits.

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state‑protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.