ATM & Cash Operations Specialist

Position:ATM & Cash Operations Specialist I

Location: Mattoon, IL

Job :4855

# of Openings:1

At First Mid, base salary is one component of our Total Rewards program.

Exact compensation is determined by factors such as (but not limited to) education, skills,internal equity,and experience.

This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

The ATM & Cash Operations Specialist I supports daily ATM, ITM, card support, cash support, ticket handling, and routine balancing activities. This role focuses on timely issue intake, accurate processing, service ticket follow-up, and basic operational support for ATM and cash-related workflows.

Responsibilities include, but are not limited to:

• Monitor, review, assign, and respond to inbox emails, tickets, routing questions, and issues to ensure timely resolution.
• Complete daily income reporting and tracking to support accurate financial monitoring and reconciliation.
• Review ATM deposits for suspicious or fraudulent activity, placing holds when appropriate, making necessary deposit adjustments, and rejecting invalid or fraudulent checks to mitigate risk and ensure accurate processing.
• Balance and settleon campusATMs, including required research, documentation, and follow-up.
• Monitor the ATM fleet for routine outages, basic service issues, and exception activity; elevate issues as needed.
• Place ATM service tickets with maintenance providers and follow up on routine ticket status updates.
• Send follow-up communications to branches, and armored carriers regarding ATM service issues, including no withdrawals or ATMs not serviced correctly.
• Track errors in the department spreadsheet, send follow-up emails for identified issues, and open claims when directed.
• Run transactions and complete assigned daily processing tasks in accordance with established procedures.
• Assist with researching ATM withdrawal and deposit outages and share findings with the appropriate teams to support timely resolution.
• Assist with the daily cash forecasting reports.
• Oversee or system user changes/removals and verify access updates are completed appropriately.
• Create and update procedures as assigned to help maintain accurate department documentation.
• Perform other related duties as assigned.

Education/

Experience:

• High school diploma or equivalent required; associate degree or related banking experience preferred.
• Banking operations, card operations, cash operations, or customer support experience preferred.

Skills:

• Strong attention to detail and accuracy.
• Ability to follow procedures and meet daily deadlines.
• Clear written and verbal communication.
• Basic problem solving and issue escalation.
• Ability to manage multiple tickets, emails, and routine priorities.

Total Rewards:

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match + Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT