IT Business Analyst - Technical

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding
. Our annual sales exceed $2.5 Billion
, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee
. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally
, contribute meaningfully, and make a difference in the lives of those we serve.

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s Smart Dollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership

The Technical Business Analyst will support Rural King’s omni-channel initiatives by connecting business requirements with technical execution across digital, retail, and operational platforms. This role ensures seamless integration between systems that power Rural King’s unified customer experience, from e-commerce and in‑store operations to order management and data platforms.

• Gather and document both business and technical requirements supporting omni-channel projects.
• Develop detailed technical documentation, data flows, and integration specifications for systems across retail and digital channels.
• Partner with architects, developers, and QA teams to translate business needs into scalable technical solutions.
• Manage Jira boards, user stories, and sprints to maintain project alignment and transparency.
• Support QA and UAT by writing test cases, validating system functionality, and coordinating feedback cycles.
• Analyze data from multiple systems to identify integration challenges and optimization opportunities.
• Collaborate with stakeholders to enhance processes across online, in‑store, and fulfillment systems.
• Work closely with teams using HCL Commerce, IBM Sterling OMS, Akeneo PIM, and other enterprise platforms to ensure cohesive operations.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values:
  People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

No

• 3–5 years of experience as a Technical Business Analyst in omni-channel, retail, or enterprise IT environments
• Strong understanding of Agile methodologies and Jira project tracking.
• Proven experience documenting integrations and technical workflows across multiple systems.
• Familiarity with platforms such as HCL Commerce, IBM Sterling OMS, Akeneo PIM, and related technologies.
• Excellent analytical, troubleshooting, and technical communication skills.
• Ability to bridge technical details with business priorities to support end-to-end customer experiences.
• Organized, proactive, and capable of driving clarity across complex systems.
• Ability to effectively resolve…