Branch Operations Manager - Mattoon

1 week ago – Be among the first 25 applicants.

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales across Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we offer excellent benefits and innovative solutions while maintaining our strong local roots and close‑knit culture.

We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset—adapt to new situations and people, dare to challenge the status quo, and learn from each other and our own experiences.

Our five legacy brands (Holt, PEPCO, Richards, and Springfield Electric) have unified under the Echo Electric brand, creating a shared culture, strategy, and vision.

As an Operations Manager, you will focus on warehouse and administrative functions and the key financial measurements of the branch. You will evaluate and identify process improvements to enhance overall branch operations.

Compensation
:
In addition to an annual salary, this position is eligible for an incentive plan.

• Direct and coordinate warehouse and administrative functions to ensure associate efficiency and effectiveness while promoting quality customer service.
• Participate in recruitment and selection processes.
• Ensure staff development through training and performance management initiatives.
• Manage inventory movement, audit, and preparation, including cycle counts with RF system, vendor returns, product displays, and promotional material for the counter sales area.
• Oversee debit memo process with accounting to expedite past due accounts, manage cash and credit transactions, customer credit approvals, pricing contracts, and job queue management.
• Ensure timely response to incoming calls, emails, and other communications.
• Maintain customer relationships and trust, ensuring appropriate follow‑up and problem resolution.
• Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner in guidance of HR.
• Support other branches in securing customer orders in collaboration with Sales and Managers.

• 5 years of experience in business, sales, or operations management with strong application of management principles, including strategic planning, resource allocation, sales forecasting, and coordination of people and resources. Experience in the electrical distribution industry is desired.
• Bachelor’s degree in Business Administration, Management, Sales and Marketing, or related field, or an equivalent combination of education and experience as determined by the company.
• Demonstrated customer and vendor relationship building and maintenance skills.
• Clear and concise written and verbal communication skills.
• Strong leadership skills and ability to plan and schedule the work of others.
• Time‑management and organizational skills, including ability to balance multiple priorities.
• Proficiency in general computer applications, especially Microsoft Office (Word, Excel).
• Strong customer service orientation.
• Attention to detail, problem‑solving, and analytical skills.
• Ability to lift up to 25 pounds with or without accommodation.
• Passion for learning electrical products, their applications, and the electrical distribution industry.
• Occasional travel may be required.

• Medical, dental, and vision insurance plus employer‑paid short‑term and long‑term disability and life insurance.
• Paid time off and paid holidays.
• 401(k) match.
• Profit sharing.
• Tuition reimbursement and employee development programs.
• Annual safety shoe reimbursement.
• Employee discount on products.
• Access to a variety of training for personal development.

We’re the world’s number one distributor of electrical products, solutions, and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. How you grow—whether at a local OPO or a different region—matters to us. All associates receive regular…