Senior Manager of Service & Repair

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 140 locations across 14 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s Smart Dollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

As a Senior Manager of Service & Repair you will be responsible for managing equipment servicing operations at all Rural King locations. You will drive the implementation of a comprehensive vision and roadmap to establish RK as a reliable and profitable provider of equipment maintenance and repair services. This involves creating a strategic plan and budget to transition RK into offering robust product servicing capabilities.

• Strategic Plan Execution: Lead the implementation of the strategic plan in collaboration with RK's cross-functional leadership team. Product categories include, but are not limited to, tractors, tractor attachments and implements, mowers, log splitters, chainsaws, snow blowers, generators, ATVs/UTVs, and all related accessories and parts.
• Capability Management: Manage servicing capabilities for current and future product offerings by evaluating staffing, skillsets, tools, facilities, processes, systems, metrics, customer satisfaction, and the financial performance of baseline servicing operations.
• Budget and Performance: Prepare and submit annual budgets, ensuring that financial and performance objectives are consistently achieved or exceeded.
• Training Development: Partner with the training team and equipment product suppliers to create and deliver a comprehensive equipment servicing curriculum. This program will help store-level service technicians become proficient in maintaining and repairing supported products, with opportunities to earn OEM repair certifications.
• Organizational Structure: Collaborate with store operations and HR leadership to design a product servicing organizational structure and compensation plan that aligns with RK's business goals and rewards strong performance.
• Extended Warranty Program: Work with the Director of Sales & Service and the merchandising team to develop and launch an extended warranty program that boosts incremental sales growth and profitability, establishing RK as the preferred warranty provider for its equipment products.
• Facilities Development: Coordinate with RK facilities management to define and implement the necessary facilities and equipment requirements for each store. Develop a tiered servicing capability model based on store location, proximity to other stores, and distribution centers.
• Marketing Strategy: Collaborate with the RK marketing team to design and execute an effective marketing plan to promote RK's servicing capabilities using multiple channels.
• Technology Systems: Work with the VP of Technology to identify and develop system requirements that support the desired servicing capabilities.
• High-Visibility Initiatives: Drive and contribute to high-profile projects,…