Facilities Coordinator

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 140 locations across 17 states and is
constantly expanding
. Our annual sales exceed$2.5 Billion
, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary
popcorn and coffee
. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a
people-first
environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to
grow professionally
, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s Smart Dollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

As a Facilities Coordinator, you will be trouble shooting, coordinating, and dispatching all store maintenance requests to ensure service‑level agreement is performed.

• Troubleshoot and dispatch incoming reactive requests for service for Rural King store facilities.
• Responsible for vetting prospective service providers.
• Responsible for ensuring preventive maintenance programs are maintained for all required equipment.
• Determine when a service or repair needed will require estimates.
• Responsible for scoping, dispatching, reviewing estimates for approval, and coordinating with stores and contractors when approved.
• Assist in creating and enforcing standard operating procedures guidelines for stores to self‑help and ensure completed properly.
• Responsible for daily follow up on all pending estimates and ensure that they are ready for review from multiple vendors timely.
• Follow up on all approved estimates and assist in overall follow‑up when time allows.
• Call stores to inquire if the incident is complete and counsel stores on expectations for completed services.
• Call Contractors if they are past the service‑level agreement to see why they have not performed as scheduled and take appropriate steps to update the incident if the decision is made to re‑assign the work.
• Negotiate pricing with contractors to ensure the best price is acquired for the company.
• Acquire and upload quotes received, and counsel contractors if company guidelines for submission are not followed.
• Provide weekly updates on all ongoing open issues under your responsibility.
• Route Invoices received to the proper destination and counsel contractors if the correct information is not submitted.
• Acknowledge, respond, and route e‑mails within a timely manner.

• Responsible for registering all new vendors and negotiating the best price for services.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values:
  People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

• At least 3 years of general building maintenance experience or equivalent combination of experience and education.
• Proficiency with Microsoft Office Suite or related software.
• Strong understanding of retail business practices.
• Excellent verbal and written communication skills to convey ideas, instructions,…