General Manager

Full-Time | Salaried | Theater Operations

Lead the Team. Elevate the Experience. Bring Movies to Life.

Are you a hands-on leader who thrives in a fast-paced environment, enjoys developing people, and takes pride in delivering exceptional guest experiences?

VIP Cinemas is looking for a motivated, energetic, and results-driven General Manager to lead the daily operations of one of our movie theaters. As the leader of your location, you will be responsible for building a strong team, creating a welcoming and clean environment, oversee local marketing, handle local administrative functions, and ensuring every guest enjoys a great movie going experience.

This is an opportunity for a leader who takes ownership, solves problems, leads by example, and understands that a successful theater starts with a successful team. A passion for movies is a plus, but a passion for people, service, and operational excellence is essential.

The General Manager is responsible for the overall performance and operation of the theater, including team leadership, guest satisfaction, financial results, facility maintenance, safety, and compliance with company policies and procedures.

The ideal candidate combines strong business judgment with a hands-on management style. They can balance the demands of running a business with the responsibility of developing employees, maintaining high standards, and creating an outstanding experience for every guest.

• Lead, motivate, and develop the theater management team and hourly employees.
• Recruit, interview, hire, onboard, train, and retain qualified team members.
• Create employee schedules that align staffing levels with business volume, guest demand, and labor budgets.
• Establish clear expectations, provide ongoing coaching, recognize strong performance, and address performance concerns promptly.
• Identify and develop high-potential employees for future leadership opportunities.
• Build a positive, accountable, team-oriented culture where employees understand their roles and take pride in their work.
• Lead by example by demonstrating professionalism, dependability, urgency, and exceptional guest service.

• Ensure every guest receives friendly, efficient, and welcoming service throughout their visit.
• Maintain high standards for theater cleanliness, presentation, comfort, and overall appearance.
• Proactively resolve guest complaints and service issues with professionalism, sound judgment, and urgency.
• Monitor guest feedback, online reviews, and recurring service concerns to identify opportunities for improvement.
• Ensure consistent execution of company service standards, promotions, and guest experience initiatives.
• Create an environment that encourages guests to return and recommend the theater to others.

• Take ownership of the theater's financial performance, including labor costs, operating expenses, and efforts for profitability.
• Monitor key performance indicators and use available reporting to identify trends, opportunities, and areas requiring corrective action.
• Manage labor and operating expenses while maintaining appropriate staffing, service quality, and operational standards.
• Oversee cash handling, deposits, registers, reconciliations, and compliance with company financial controls.
• Manage concession inventory, purchasing, waste, product availability, and inventory accuracy.
• Identify opportunities to increase attendance, concession sales, group sales, and overall revenue.
• Review performance regularly and develop action plans to address missed goals and improve results.
• Protect company assets and maintain accurate records in accordance with company procedures.

• Oversee all daily theater operations, including box office, concessions, auditoriums, restrooms, lobby areas, and other guest-facing spaces.
• Ensure the theater is clean, safe, properly staffed, and ready for business at all times.
• Maintain consistent opening, closing, cleaning, inspection, and operational procedures.
• Monitor equipment and building conditions, report maintenance needs, and coordinate repairs with appropriate vendors and company personnel.
• Develop a working knowledge of theater operating systems and perform basic troubleshooting when issues arise.
• Ensure movies, showtimes, concessions, and other guest services are delivered accurately and efficiently.
• Coordinate vendor activities and monitor the…