Inside sales-Customer Service Representative

Location:

Mattoon, IL

Salary: $40,000 - $100,000

This role supports revenue growth by serving as the main contact for customers needing equipment sales or rentals. Responsibilities include quoting, order processing, customer communication, and coordinating with internal teams to ensure efficient service.

• Respond to customer inquiries via phone and email.
• Identify customer needs and prepare accurate sales/rental quotes.
• Follow up on open quotes and maintain detailed customer notes.
• Convert quotes into complete orders and verify all details before processing.
• Submit sales orders to purchasing and route rental orders for fulfillment.
• Maintain customer information and communication history in CRM.
• Collaborate with Sales, Purchasing, Check-in/Check-out, Shipping, and Rental teams.

• High school diploma required; some college preferred.
• Experience in inside sales or customer service preferred, especially in industrial or oil & gas sectors.
• Strong communication, organization, and multitasking skills.
• Basic computer skills and proficiency in Microsoft Office.

• Sitting/standing for long periods; frequent phone and computer use.
• Walking between departments; occasional lifting up to 50 lbs.
• Working closely with team members in a shared workspace.

• Medical, Dental, and Vision Insurance
• HSA with Employer Contribution
• 401(k) with Company Matching
• Paid Time Off:
  Vacation, Sick Leave, Birthday, and Holidays
• Employer-Paid Life Insurance

• 40 hour work week
• Monday to Friday

• Not Applicable

• Full-time

Customer Service

Railroad Equipment Manufacturing and Appliances, Electrical, and Electronics Manufacturing